There are newer employer reviews for T-Mobile

 

Good company but get ready to move around often

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Project Manager in Parsippany, NJ
Former Employee - Project Manager in Parsippany, NJ

I worked at T-Mobile full-time (more than 8 years)

Pros

Great Benefits, some really smart people, opportunity for advancement, they understand the importance of work life balance.

Cons

To really move up in the company you'll need to move around the country and in to other departments. If you think you can stay in one department and move up...forget it!!!

Recommends
Neutral Outlook
No opinion of CEO

2298 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    Values based employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Trainer in Houston, TX
    Current Employee - Sales Trainer in Houston, TX

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Gets results the correct way
    Values at core of decision making
    Great Benefits
    Innovator

    Cons

    Smallest of the big 4 carriers

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Used to be great, but now it's just a stressful way to make a decent living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager in Vancouver, WA
    Current Employee - Retail Store Manager in Vancouver, WA

    I have been working at T-Mobile full-time (more than 8 years)

    Pros

    They offer amazing benefits all around, best phone plan you can imagine, competitve pay and commission structure. The wonderful people (co-workers) are the one reason I've stayed this long.

    Cons

    About 8 yrs of poor executive decisions have brought this once great company to it's knees. With layoffs, mergers, extreme outsourcing, age old systems, and stripped labor budgets, this company has really put it's employees and customers to the loyalty test. Extremely understaffed stores and complex processes and systems create poor performing environments. High stress, complicated work flow and systems.

    Advice to ManagementAdvice

    Retail locations are the most vital customer facing asset we have, and the thin labor allocation reflects poorly on the company and it's core values. Invest more into our infrastructure systems, as constant errors, slow processing, and overly complex information tools distract the sales rep from creating a healthy relationship with the customer. Right fit guides are not the answer, but at the least, simplify them to one page and only critical information and a few upsell options. (Customer's already wait 20 mins to get help, they don't enjoy the 30 min interview before they can leave with their phone)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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