There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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Helpful (2)

Great people but starved for great direction

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Project Manager in Bellevue, WA
Former Employee - Senior Project Manager in Bellevue, WA

I worked at T-Mobile full-time (More than 3 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

great people relaxed work environment can-do spirit

Cons

lacking overall direction knowledge in silos too many people involved to get even small initiatives done

Advice to Management

come up with a bold new plan

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  1. Helpful (2)

    Used to be great, but now it's just a stressful way to make a decent living

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Vancouver, WA
    Current Employee - Retail Store Manager in Vancouver, WA

    I have been working at T-Mobile full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They offer amazing benefits all around, best phone plan you can imagine, competitve pay and commission structure. The wonderful people (co-workers) are the one reason I've stayed this long.

    Cons

    About 8 yrs of poor executive decisions have brought this once great company to it's knees. With layoffs, mergers, extreme outsourcing, age old systems, and stripped labor budgets, this company has really put it's employees and customers to the loyalty test. Extremely understaffed stores and complex processes and systems create poor performing environments. High stress, complicated work flow and systems.

    Advice to Management

    Retail locations are the most vital customer facing asset we have, and the thin labor allocation reflects poorly on the company and it's core values. Invest more into our infrastructure systems, as constant errors, slow processing, and overly complex information tools distract the sales rep from creating a healthy relationship with the customer. Right fit guides are not the answer, but at the least, simplify them to one page and only critical information and a few upsell options. (Customer's already wait 20 mins to get help, they don't enjoy the 30 min interview before they can leave with their phone)


  2. Helpful (1)

    Forget about work life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay with great benefits

    Cons

    No work life balance and with upper leadership very disconnected from the frontline

    Advice to Management

    Stop the calls and actually get into the stores


There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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