T-Mobile

  www.tmobile.jobs
  www.tmobile.jobs
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1 person found this helpful  

Retail Sales Associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Minneapolis, MN
Current Employee - Anonymous Employee in Minneapolis, MN

I have been working at T-Mobile part-time (more than 3 years)

Pros

To name a few customer service, health care plan, rate plan benefits, education reimbursement and 401K for part time.

Cons

Too many emails, no one year contract option for customers, different prices for the same features on post and pre-paid.

Advice to ManagementAdvice

Please keep a positive and a goal motivated team. Also encouraging team to help each other close sales.

Recommends

2375 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    Fun, laid-back atmosphere with a lot of changes!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in North Olmsted, OH
    Current Employee - Retail Sales Associate in North Olmsted, OH

    I have been working at T-Mobile part-time (more than an year)

    Pros

    fun atmosphere, easy to sell, managers are always there to help, sales goals are beyond achievable, everything is changing right now - no contracts, full price devices, iphone 5 ... we are going to get a lot more customers which means more $$$ - the company keeps it real with it's customers and overall makes it easier for the sales associates to have the opportunity for a lot of sales!

    Cons

    took away the phone discounts for employees, raise freeze right now, lowest paying out of all the cellular providers, takes a while to move up in the company

    Advice to ManagementAdvice

    make it easier to advance! promote from WITHIN! better employee discounts ... raises...all of that good stuff - it's not like we don't have the money...

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Once again, going public ruins a great workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at T-Mobile full-time (more than an year)

    Pros

    **Relaxed work environment
    **Great work-life balance
    **Pay is at or above market standards

    The recent changes towards non-contract plans & iPhone brought about when the new CEO came aboard are definitely a step in the right direction for the company and it's profitablity & abililty to deliver a great unique product to customers. That said, there has been absolutely no focus on the working environment.

    Cons

    With focus on going public and "cleaning up the financial house" there have been lots of changes. Most people understand and can get on board with the need to save money - especially considering how T-Mo was hemorrhaging customers in the past. That said, some choices, such as changes to employee phone plans, food/beverage benefits, clocks just seem to be short sighted as they have a greater negative morale impact than a positive financial one.

    Jobs have been silo-ed to the point that they are boring intelligent employees to death. Management needs to realize that people want to be more than "cog in the machine" .

    Morale is horrendous at the moment. People openly interviewing externally and no one seems to care.

    Advice to ManagementAdvice

    The focus on a quality product for the customers is definitely a step in the right direction. What is not, however, is a complete disregard for the value of your employees jobs. In a very short period of time T-Mo runs the risk of being a bottom tier "employer of last resort" in Seattle. It's sad, because it used to be quite the opposite.

    There is time to turn it around, but you need to start quick, otherwise the disease of bad morale and apathy will destroy you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for T-Mobile

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