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My experience with T-Mobile was exceptional.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Learning & Development Manager  in  Brownsville, TX
Former Employee - Learning & Development Manager in Brownsville, TX

I worked at T-Mobile full-time for more than 8 years

Pros

Empowerment, Development, Great Pay and Benefits

Cons

Customer focus suffered at the cost of upselling.

Advice to ManagementAdvice

Gather feedback from the frontline before implementing procedural changes that hinder call quality.

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for T-Mobile

  1. 2 people found this helpful  

    Disappointing as time passes by...................

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at T-Mobile part-time for more than a year

    Pros

    Co-Workers ,Benefits,Commission,Paid Time Off, Balance

    Cons

    Commission Structure Always Changes for the Worse
    Uncarrier project is really not a great idea, we are pushing postpaid but more postpaid leads to more deacts for us.
    Our ideas are always ignored.
    T-Mobile advertising sucks big time, too misleading.

    Advice to ManagementAdvice

    Wake up and stop coming up with the same the ideas all they lead to is less money and more work for us while you guys just lay back and think you have the solution. You guys are not out there selling with us so you don't know what's going on.

  2. 1 person found this helpful  

    Call Security

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    There were some good people but too few and far between

    Cons

    - Huge contingency of foreign nationals working on projects
    - Unqualified manager was like a lawsuit waiting to happen and senior leadership ignored and even hid the issues
    - Contractors made to work extra hours without pay

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