T-Mobile

  www.tmobile.jobs
  www.tmobile.jobs
There are newer employer reviews for T-Mobile

3 people found this helpful  

Hard to play the game when the rules change

Former Employee - Customer Service Representative in Fort Lauderdale, FL
Former Employee - Customer Service Representative in Fort Lauderdale, FL

I worked at T-Mobile full-time (more than an year)

Pros

Excellent benefits, decent pay. My team coach was great, so was the lead agent. Facility was very comfortable, had several amenities (gym, game room, pool table, TV, quiet room, on-site food preparation by an outside vendor for breakfast and lunch.

Cons

What started out as customer service, with some "up-selling" became a sales oriented job, with the emphasis on sales. Too much micro managing, shout outs to agents too long on a call.

Advice to ManagementAdvice

Don't change rules in the middle of the game.

2431 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    exciting, pay well, good benefits

    Cons

    too many changes to keep up with

    Advice to ManagementAdvice

    be fair

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    Great people work there and the culture is nice

    Cons

    Consistently ask you to do more with less.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for T-Mobile

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