There are newer employer reviews for T-Mobile

Helpful (3)

Hard to play the game when the rules change

Former Employee - Customer Service Representative in Fort Lauderdale, FL
Former Employee - Customer Service Representative in Fort Lauderdale, FL

I worked at T-Mobile full-time (more than a year)

Pros

Excellent benefits, decent pay. My team coach was great, so was the lead agent. Facility was very comfortable, had several amenities (gym, game room, pool table, TV, quiet room, on-site food preparation by an outside vendor for breakfast and lunch.

Cons

What started out as customer service, with some "up-selling" became a sales oriented job, with the emphasis on sales. Too much micro managing, shout outs to agents too long on a call.

Advice to Management

Don't change rules in the middle of the game.

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  1. Helpful (1)

    Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people work there and the culture is nice

    Cons

    Consistently ask you to do more with less.

  2. Helpful (1)

    Retail Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at T-Mobile part-time (more than 3 years)

    Recommends
    Recommends

    Pros

    To name a few customer service, health care plan, rate plan benefits, education reimbursement and 401K for part time.

    Cons

    Too many emails, no one year contract option for customers, different prices for the same features on post and pre-paid.

    Advice to Management

    Please keep a positive and a goal motivated team. Also encouraging team to help each other close sales.

There are newer employer reviews for T-Mobile

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