There are newer employer reviews for T-Mobile

3 people found this helpful  

Hard to play the game when the rules change

Former Employee - Customer Service Representative  in  Fort Lauderdale, FL
Former Employee - Customer Service Representative in Fort Lauderdale, FL

I worked at T-Mobile full-time for more than a year

Pros

Excellent benefits, decent pay. My team coach was great, so was the lead agent. Facility was very comfortable, had several amenities (gym, game room, pool table, TV, quiet room, on-site food preparation by an outside vendor for breakfast and lunch.

Cons

What started out as customer service, with some "up-selling" became a sales oriented job, with the emphasis on sales. Too much micro managing, shout outs to agents too long on a call.

Advice to ManagementAdvice

Don't change rules in the middle of the game.

2231 Other Employee Reviews for T-Mobile (View Most Recent)

Sort: Rating Date
  1.  

    Great and exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior RF Engineer  in  Los Angeles, CA
    Former Employee - Senior RF Engineer in Los Angeles, CA

    I worked at T-Mobile full-time for more than 5 years

    Pros

    T Mobile has a great work environment, flexibility and has a passion for the employees. The company strives to improve employee satisfaction.

    Cons

    Poor management and lack of check on some poor managers in the work force. Some managers work their way up purely on the basis of connections without much on their resume.

    Advice to ManagementAdvice

    Need to have some check on managers in engineering.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA

    I worked at T-Mobile full-time for more than 3 years

    Pros

    exciting, pay well, good benefits

    Cons

    too many changes to keep up with

    Advice to ManagementAdvice

    be fair

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for T-Mobile

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