There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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Helpful (3)

Hard to play the game when the rules change

Former Employee - Customer Service Representative in Fort Lauderdale, FL
Former Employee - Customer Service Representative in Fort Lauderdale, FL

I worked at T-Mobile full-time (More than a year)

Pros

Excellent benefits, decent pay. My team coach was great, so was the lead agent. Facility was very comfortable, had several amenities (gym, game room, pool table, TV, quiet room, on-site food preparation by an outside vendor for breakfast and lunch.

Cons

What started out as customer service, with some "up-selling" became a sales oriented job, with the emphasis on sales. Too much micro managing, shout outs to agents too long on a call.

Advice to Management

Don't change rules in the middle of the game.

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  1. Decent if you are looking for a fast paced environment

    • Work/Life Balance
    • Career Opportunities
    Former Employee - Retail Store Manager in Astoria, NY
    Former Employee - Retail Store Manager in Astoria, NY

    I worked at T-Mobile full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good benefits, fair salary, great company perks

    Cons

    Flip flop culture, cutbacks can be severe when instilled


  2. Good pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at T-Mobile full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    ok pay, but poor employee relations

    Cons

    Not able to work with during a family emergency.


There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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