T-Mobile

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There are newer employer reviews for T-Mobile

1 person found this helpful  

Sell, Sell, Sell your Soul

Former Employee - Customer Service Representative
Former Employee - Customer Service Representative

I worked at T-Mobile full-time (less than a year)

Pros

Great facility, pay and benfits.

Cons

Do as you are told, make your metrics or go home.

Advice to ManagementAdvice

Offer customer service to those that rock the myVOC scores and sales positions for those out of this world sellers. Are the metrics really all that important?

2606 Other Employee Reviews for T-Mobile (View Most Recent)

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  1. 1 person found this helpful  

    Leadership needs to get their act together.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Good benefits, compensation and training. When I started working at T-Mobile, the values permeated the organization. Good values in place - not everyone living them.

    Cons

    Leadership changes strategy too frequently. Doesn't give enough time for anything to get any traction. Always restructuring the organization. I left because they strayed too much from the values.

    Advice to ManagementAdvice

    Treating people fairly and consistently doesn't mean managing everyone the same. You taught us situational leadership, let us use it. Also - changing the company structure every year is not the answer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Challenging environment given multiple acquisitions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Bellevue, WA
    Current Employee - Product Manager in Bellevue, WA

    I have been working at T-Mobile full-time (more than a year)

    Pros

    The Marketing department was a great opportunity to drive the development and release of multiple mobile (and Web) products set to change communication for T-Mobile and Non-T-Mobile customers throughout the world. A great idea on strategy, coupled with a sound business case, can turn into a major initiative if the timing is right. No crazy idea is off the table given T-Mobile's position in the market.

    Cons

    Multiple reorganizations (every six months or so) make accomplishing major initiatives a challenge. Organizations of this size are very political. Being the fourth smallest carrier is difficult.

    Advice to ManagementAdvice

    Pick a strategy and stick with it.

    Recommends
    Negative Outlook
    No opinion of CEO
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