There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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Helpful (1)

Fun atmosphere but can also be hectic if taken personal

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Augusta, GA
Current Employee - Customer Service Representative in Augusta, GA

I have been working at T-Mobile full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Benfets; Pay; People; Management is well trained

Cons

Customer reaction to offers by employees

Advice to Management

Good job with everything

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  1. Helpful (2)

    not what it once was

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Redmond, OR
    Former Employee - CSR2 in Redmond, OR

    I worked at T-Mobile full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good health benefits and 401k match

    Cons

    constantly shifting metrics were some realistic others were not

    Advice to Management

    be consistant across the board every coach I had ,had different ideas what great customer service meant


  2. High pressure high rewards atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales in Washington, DC
    Former Employee - Business Sales in Washington, DC

    I worked at T-Mobile full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It was a financially rewarding opportunity if you hussle and closed deals regularly.

    Cons

    -Perception of company, reception and service was poor, making most opportunities limited to companies exclusively looking to save money. -For a period of time Senior Management became involved in micro-magement efforts, it was my impression that this effort backfired.

    Advice to Management

    Work more closely with local marketing team to assist on sales proccess - from branding to relevant industry specific material.


There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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