There are newer employer reviews for T-Mobile

1 person found this helpful  

Fun atmosphere but can also be hectic if taken personal

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Augusta, GA
Current Employee - Customer Service Representative in Augusta, GA

I have been working at T-Mobile full-time for more than a year

Pros

Benfets; Pay; People; Management is well trained

Cons

Customer reaction to offers by employees

Advice to ManagementAdvice

Good job with everything

Recommends
Positive Outlook
Approves of CEO

2197 Other Employee Reviews for T-Mobile (View Most Recent)

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  1. 1 person found this helpful  

    Lots of change and aggressive cost cutting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    T-Mobile is still a great place to work. They treat their employees well and have excellent benefits. Their technology is cutting edge and if all goes well with the Metro PCS merger T-Mobile should be headed in the right direction

    Cons

    The arrival of a new CEO has brought major cost cutting and the total elimination of groups that still provide vital roles. If the lay-offs continue they run the risk of losing too much talent and tenured employees.

    Advice to ManagementAdvice

    Everyone knows the cost cutting needed to happen but a goodwill gesture to the employees that are still here would go a long way. Moral is on the verge of crashing hard. Don’t ruin the company for the sake of a few cents added to the IPO

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Chicago, IL
    Current Employee - Retail Sales Associate in Chicago, IL

    I have been working at T-Mobile part-time for more than 5 years

    Pros

    Worked with T-mobile for 5 years and there are many others who stayed with the comapny for even longer. They provide good pay for the position, a fair commission structure, lots of support from management, and a GREAT work life balance. There is TONS of PTO time available and it was not uncommon to see reps take vacation for 3 weeks or a month at a time, plus they supplement your commission while you're on vacation. In the stores where I worked, the competition among reps was alway friendly and there was no stealing customers from each other, but I've heard of that happening at other locations. If you work hard, you will be promoted. They offer good service and fair pricing to customers (comparatively) so the products are not hard to sell at all. Overall, great company, they truly live their corporate vales. "I am T-mobile, count on me"

    Cons

    The wireles industry changes very frequesntly, so there will ALWAYS be new phones, new services, new plans and new everything to keep up with. Also, there is always the chance that you'll get a bad manager, or greedy co-workers who steal your sales, but in general my personal experience was very good. They have a "black-out" period around the holidays where no one can take vacation...but my birthday falls during this period and I was always able to take a birthday vacation, but that's because my managers were all really cool.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Positive Outlook
    Approves of CEO
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