T-Mobile
3.3 of 5 1,856 reviews
www.tmobile.jobs Bellevue, WA 5000+ Employees

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1 person found this helpful  

Learned so much and is a great place to work most of the time.

Technical Support Specialist (Former Employee)
Frisco, TX

I worked at T-Mobile full-time for more than 8 years

ProsAwesome benefits! Very good benefits for low out of pocket costs. Phone benefits are great too however employee pricing on handsets was now similar to customer instead of discounted as they used to be. Company is a leader in teaching the etiquette of customer service and many companies have adopted their way of doing things over the years. Most of the staff is awesome and provided opportunities for growth. Does provide a lot of recognition and if you are of the top performers you get to go the banquets and the yearly trips. Last year was to Vegas to give you an idea of how grand their trips are. They also give yearly trips to Hawaii for top performers voted on by their peers. I worked there for almost a decade and the compensation was one of the top given for my position-tech support. Very great pay and yearly increases based on performance

ConsCons come in the sense that the company has gone through a lot of changes because of the economy etc. Struggling to stay one of the big four top cellphone companies. I experienced the layoffs that occurred in my home state. Some areas can be tough to handle because of the volume of calls however overall the bad does not outweigh the good.

Advice to Senior ManagementContinue to recognize the people that want to be there. Not just the top performers because overall the frontline is what keeps the company going. Not just the top 10%. And try to put yourself in the frontlines shoes. It is a tough task to answer those calls day in and out but most that are there do it because they love the company. Which I did. Unfortunately the economy got in the way and the struggles financially for the company. Overall a rewarding experience.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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Worked there for 8 years before our call center was shut down

Supervisor (Former Employee)

I worked at T-Mobile full-time for more than 8 years


Pros: Great medical benefits and perks Great pay Before the company was suffering… Cons: Closed 6 or 7 call centers in 2012 so they… Advice to Senior Management: You should listen to your front line employee when we tell you how to improve the business, ie: getting… No, I would not recommend this company to a friend More

  • Culture & Values
         
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  • Senior Management
         
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  • No Opinion of CEO

 

Retail Sales Associate

RSA (Former Employee)
Bronx, NY

I worked at T-Mobile full-time for more than 5 years


Pros: Great pay, Lots of training, fun working environment, and open… Cons: Favoritism, very competitive moving up the career ladder. Advice to Senior Management: Hire from within. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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