T-Mobile

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2078 Employee Reviews (View Most Recent)

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1 person found this helpful  

Learned so much and is a great place to work most of the time.

Technical Support Specialist (Former Employee) Frisco, TX

ProsAwesome benefits! Very good benefits for low out of pocket costs. Phone benefits are great too however employee pricing on handsets was now similar to customer instead of discounted as they used to be. Company is a leader in teaching the etiquette of customer service and many companies have adopted their way of doing things over the years. Most of the staff is awesome and provided opportunities for growth. Does provide a lot of recognition and if you are of the top performers you get to go the banquets and the yearly trips. Last year was to Vegas to give you an idea of how grand their trips are. They also give yearly trips to Hawaii for top performers voted on by their peers. I worked there for almost a decade and the compensation was one of the top given for my position-tech support. Very great pay and yearly increases based on performance

ConsCons come in the sense that the company has gone through a lot of changes because of the economy etc. Struggling to stay one of the big four top cellphone companies. I experienced the layoffs that occurred in my home state. Some areas can be tough to handle because of the volume of calls however overall the bad does not outweigh the good.

Advice to Senior ManagementContinue to recognize the people that want to be there. Not just the top performers because overall the frontline is what keeps the company going. Not just the top 10%. And try to put yourself in the frontlines shoes. It is a tough task to answer those calls day in and out but most that are there do it because they love the company. Which I did. Unfortunately the economy got in the way and the struggles financially for the company. Overall a rewarding experience.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

    1 person found this helpful  

    Great group of guys that I worked with. Taught me a lot

    Small Business Sales Representative (Former Employee) Tempe, AZ

    I worked at T-Mobile full-time for less than a year

    Pros: I think that t-mobile has great vision on where they are… Cons: Working with a manager that is not qualified to be a manger… Advice to Senior Management: I think what you are doing is good but i think that you should focus on how to help the employee better and… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good place to work

    Anonymous Employee (Current Employee)

    I have been working at T-Mobile

    Pros: Good People, nice office, great parking Cons: Nothing I can think of Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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