T-Mobile

www.tmobile.jobs
Employer Engaged
There are newer employer reviews for T-Mobile

2 people found this helpful  

Excellent Pay, Bonus, Benefits/The job was stressful

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Daniel Island, SC
Former Employee - Customer Service Representative in Daniel Island, SC

I worked at T-Mobile full-time (more than a year)

Pros

Pay, Benefits, Bonus. The environment is not a your typical work environment. We sang and danced and played music at work. We had contests and fun things to do at work

Cons

Stressful to meet monthly goals. The coachs and seniors were very helpful and knowledgeable but some of them didn't know how to tell you how to improve, they would just want you to.

Advice to ManagementAdvice

n/a

Recommends
No opinion of CEO

2601 Other Employee Reviews for T-Mobile (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    From customers to numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist in Allentown, PA
    Current Employee - Technical Support Specialist in Allentown, PA

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    Great work environment and lots of incentives

    Cons

    Unrealistic metrics for technical support.
    After a few years they became focused on speed over quality for support

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Overall a good experience, too much focus placed on metrics that are constantly changing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Associate Manager in Salt Lake City, UT
    Former Employee - Retail Associate Manager in Salt Lake City, UT

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Competitive atmosphere with an ok commission structure. New CEO seems to have lots of ideas for TMobile that have been missing for quite a while. Benefits were great and the work was for the most part enjoyable.

    Cons

    Ridiculous amount of emphasis but on silly metrics. Not very much back patting for doing a good job but plenty of talk when performance isn't up to their standards (which is almost always no matter what). Not very much opportunity for advancement beyond Store Manager even if you're willing to put in the time; they'll go and hire someone from the outisde.

    Advice to ManagementAdvice

    Lighten up and remember the things that actually make the company money and don't put so much emphasis on the little things; also reward those who excel and promote from within.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for T-Mobile

Work at T-Mobile? Share Your Experiences

T-Mobile

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.