There are newer employer reviews for T-Mobile

1 person found this helpful  

Not bad

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative in Lenexa, KS
Former Employee - Customer Service Representative in Lenexa, KS

I worked at T-Mobile full-time (more than an year)

Pros

The benefits were Good people, fun atmosphere, good bonuses. You were able to take time off almost anytime you needed it.

Cons

The cons were that they were Slow to promote, Procedures changed all the time, Sales goals req, shipped jobs overseas. Why a company would choose to shut down one of the top 3 call centers in the country makes no sense to me, but they did it.

Advice to ManagementAdvice

Keep your top call centers open in the US and stop shipping all the jobs overseas

Recommends
Negative Outlook
Approves of CEO

2314 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    A place to grow, where the employee is #1 priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager in Bronx, NY
    Current Employee - Retail Store Manager in Bronx, NY

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    Amazing company with amazing benefits and room for growth. Been here almost almost 6 years and I've seen the good, the bad and the real ugly. With the company's shift to "un-carrier", we are leaving a lot of wireless companies in shame and now is the best time to be part of the movement. CEO John Legere is a genius, and it's a pleasure to work under his direction.

    Cons

    Honestly, nothing.... Maybe adding more corporate locations in NY but that's about it.

    Advice to ManagementAdvice

    Keep up the great work, this year we will take back JD Power

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    All around decent experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Frisco, TX
    Former Employee - Sales Associate in Frisco, TX

    I worked at T-Mobile part-time (more than an year)

    Pros

    Possibility is high in making good money with commission.
    Good leadership.
    Great Benefits.

    Cons

    Constantly changing commission format and sales training.
    Commission calculations can be off by a few dollar to a hundred.
    Slow paced moving upwards in the company.

    Advice to ManagementAdvice

    Be sure that you pick a sales strategy that works and stick to it. One of the most annoying things as a sales associate was constantly switching what product to focus on instead of the services as a whole.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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