T-Mobile
3.3 of 5 1,846 reviews
www.tmobile.jobs Bellevue, WA 5000+ Employees

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Good start into sales with good money

Retail Sales Associate (Former Employee)
Chicago, IL

I worked at T-Mobile part-time for more than a year

Pros-Probably easiest of the four major US carriers to get a job with, requiring no commissioned sales experience or any experience for that matter; definitely apply for corporate and not TPR
-Pretty relaxed in terms of appearance other than what's required - meaning nobody cares much about dyed hair, piercings, etc
-Base pay isn't bad, and with commission your total paycheck can be more than double base pay; occasional bonuses can make for nice months, especially in the summer
-Almost always some sort of manufacturer contest going in where you can win money or products
-Product/service is easy to sell as long as coverage isn't bad in your area
-Most people I've worked with were friendly and not back-stabbing/sales-stealing; tries to be an overall fun environment

Cons-Not all stores have such friendly co-workers/managers
-Knowing all the tech mumbo-jumbo means nothing to most customers - it's about selling them on the buzzwords that come with the product and making them believe it's what they need
-Dealing with irate, stubborn, and clueless customers most of the time - especially if in a mall, where you'll have a kiosk with limited functionality
-Hard to find a store balance - slow store means low commission and you're rushing to get every person that walks through the door, while busy store means you're fighting for every sale to make sure you meet quota; quotas can also be unrealistic and non-reflective of current traffic
-If you don't work in a high-traffic store, you're not going to be winning most contests, which rely on pure numbers and aren't scaled based on the individual store
-Retail hours and working most holidays (with blackout dates basically between Thanksgiving and Christmas), but can be flexible depending on how much your co-workers and managers like you
-Tend to hire out rather than within, meaning you might end up with managers who haven't worked as a sales associate in a long time (if ever) and won't be able to fill in well when it gets busy
-Moving up to anything above the base retail sales associate basically requires multiple months in a row of exceeding ALL quotas, as well as being on the good side of your managers and higher-ups (and making it known that you're a top performer and want to move up)
-Yearly commission "restructuring" is their sneaky way of making it seem like reducing commission is somehow going to earn you more
-Even if you work close to or more than 40 hours, you'll still be part-time; full-time probably accounts for like 2% of all sales associate positions (they don't like to hire them often), and comes with much better benefits
-Have to call customer service (which can be very incompetent and/or slow at times) to solve many issues because store systems don't allow for certain functions/solutions
-Lack of proper communication on certain issues, often leaving you with nothing but saying "Sorry, nothing we can do" to the customer

Lots of negatives here, but ultimately most of it also applies to other cell phone carriers too, and there's not much better you can do in terms of pay for experience and work required.

Advice to Senior ManagementMake quotas more realistic, and don't make it so hard to move up - some people are clearly better at office/managerial duties, and will be unable to move up because they don't excel in sales. And try to treat employees as well as you treat customers.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Legacy Hierarchical Organization,

Senior Manager (Current Employee)
Frisco, TX

I have been working at T-Mobile full-time for more than a year


Pros: Better control, less management headache Cons: process nightmare, long approval timeline, upper management approach barrier or no… Advice to Senior Management: its time to shakeout org structure and make it more… – I'm optimistic about the outlook for this company… More

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T-Mobile Engineering

Senior Manager Systems Design and Strategy (Current Employee)
Concord, CA

I have been working at T-Mobile full-time for more than 8 years


Pros: Flexibility in developing new processes and changing existing processes Cons: Lack of qualified managers makes initiatives unnecessarily difficult to accomplish. Advice to Senior Management: Invest in educating your management team on managing. No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More

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