There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

Helpful (1)

Good start into sales with good money

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Associate in Chicago, IL
Former Employee - Retail Sales Associate in Chicago, IL

I worked at T-Mobile part-time (More than a year)

Doesn't Recommend
Positive Outlook
Approves of CEO
Doesn't Recommend
Positive Outlook
Approves of CEO

Pros

-Probably easiest of the four major US carriers to get a job with, requiring no commissioned sales experience or any experience for that matter; definitely apply for corporate and not TPR
-Pretty relaxed in terms of appearance other than what's required - meaning nobody cares much about dyed hair, piercings, etc
-Base pay isn't bad, and with commission your total paycheck can be more than double base pay; occasional bonuses can make for nice months, especially in the summer
-Almost always some sort of manufacturer contest going in where you can win money or products
-Product/service is easy to sell as long as coverage isn't bad in your area
-Most people I've worked with were friendly and not back-stabbing/sales-stealing; tries to be an overall fun environment

Cons

-Not all stores have such friendly co-workers/managers
-Knowing all the tech mumbo-jumbo means nothing to most customers - it's about selling them on the buzzwords that come with the product and making them believe it's what they need
-Dealing with irate, stubborn, and clueless customers most of the time - especially if in a mall, where you'll have a kiosk with limited functionality
-Hard to find a store balance - slow store means low commission and you're rushing to get every person that walks through the door, while busy store means you're fighting for every sale to make sure you meet quota; quotas can also be unrealistic and non-reflective of current traffic
-If you don't work in a high-traffic store, you're not going to be winning most contests, which rely on pure numbers and aren't scaled based on the individual store
-Retail hours and working most holidays (with blackout dates basically between Thanksgiving and Christmas), but can be flexible depending on how much your co-workers and managers like you
-Tend to hire out rather than within, meaning you might end up with managers who haven't worked as a sales associate in a long time (if ever) and won't be able to fill in well when it gets busy
-Moving up to anything above the base retail sales associate basically requires multiple months in a row of exceeding ALL quotas, as well as being on the good side of your managers and higher-ups (and making it known that you're a top performer and want to move up)
-Yearly commission "restructuring" is their sneaky way of making it seem like reducing commission is somehow going to earn you more
-Even if you work close to or more than 40 hours, you'll still be part-time; full-time probably accounts for like 2% of all sales associate positions (they don't like to hire them often), and comes with much better benefits
-Have to call customer service (which can be very incompetent and/or slow at times) to solve many issues because store systems don't allow for certain functions/solutions
-Lack of proper communication on certain issues, often leaving you with nothing but saying "Sorry, nothing we can do" to the customer

Lots of negatives here, but ultimately most of it also applies to other cell phone carriers too, and there's not much better you can do in terms of pay for experience and work required.

Advice to Management

Make quotas more realistic, and don't make it so hard to move up - some people are clearly better at office/managerial duties, and will be unable to move up because they don't excel in sales. And try to treat employees as well as you treat customers.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (1)

    High Stress / High Pay = Not Worth It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Richmond, VA
    Former Employee - Supervisor in Richmond, VA

    I worked at T-Mobile full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay is VERY good, especially as you advance. T-Mobile wants you to make money, there is no question about that.

    Cons

    Upper management is 100% joke. They promote people just to fill head counts. If you are on the "in" your getting promoted quickly. If you are not, better luck somewhere else. They even bring on team managers that are brand new and give them 0% training. It isn't the managers fault at all, it starts with the GM & AD. They expect a supervisor that was very successful with great schedules = they will be a great manager. They supply them with no training or help , just sink or swim. They cannot keep people to begin with and have to fill head counts with anybody because the stress is unreal. I am an extremely happy go lucky and go with the flow person where very little gets to me. My final year at t-mobile was the worst 12 months of my entire life. I almost had a heart attack once and ended up quitting to probably save my life. Lastly, the CSR's that do well cheat, plain & simple. It is impossible to have a "meeting" talk time AND still meet the other goals such as callbacks within 48 hours and sales quota.

    Advice to Management

    Open your eyes a little bit, the people who you "think" are great , aren't.


  2. Lousy place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Minneapolis, MN
    Current Employee - Retail Sales Representative in Minneapolis, MN

    I have been working at T-Mobile part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you have a good manager you will like it.

    Cons

    You almost never have a good manager. You will be micro managed to an inch of your life. The commission teams are always making corrections to pay because they apparently don't know how to count. So you never know what's going to happen. Deactivating customers count against you next months sales but being over on activations doesn't count. Kind of a double standard and not at all fair. Customers are way too needy, and crabby all the time. Coming in non stop with questions they could have easily found out by googling it. Performance goals are ridiculous requiring 90% to goal at all times. Some of the goals are new line activations, accessories per phone sold, insurance per phone sold, trade ins per phone sold, customer satisfaction surveys that can be affected by many factors out of your control,data per new line activation. Of you can achieve all that plus handle tons of paperwork that they throw at you then this will be a breeze! Realistically this place sucks and most employees only stay for 6months to a year. Either getting fired or quitting on their own due to the aforementioned goals.

    Advice to Management

    Get your head out of your butt, set reasonableness pals and stop encouraging employees to lie to customer in order to make quotas, I'm sick of cleaning up your messes on the front lines and getting no appreciation for it.


There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

Work at T-Mobile? Share Your Experiences

T-Mobile

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.