3.3 of 5 1,848 reviews
www.tmobile.jobs Bellevue, WA 5000+ Employees

1848 Employee Reviews (View Most Recent)

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Great company to work for

Customer Service Representative (Former Employee)
Redmond, OR

I worked at T-Mobile full-time for more than a year

ProsPay, training, bonuses, benefits, & shifts

Conschanging supervisors every three months

Advice to Senior Managementgreat company

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
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Poor management, Stressful, sets unrealistic goals

Customer Service Representative (Former Employee)
Charleston, SC

I worked at T-Mobile full-time for more than 5 years

Pros: - Good pay - Great benefits - Nice facility Cons: -More times than not, I felt smarter than my manager -Strict schedule compliance -Forced to sell something on every call, even if it doesn't make sense. -Most customers… Advice to Senior Management: -Don't try to combine sales and customer service in one position, it makes both employees and customers uncomfortable more times than not. -Don't set… No, I would not recommend this company to a friend More


Inadequate coaching

Tech Support (Current Employee)
Colorado Springs, CO

I have been working at T-Mobile full-time for less than a year

Pros: Pay was good, customers were mostly pleasant especially considering their… Cons: Unrealistic promises from retail stores to customers regarding service making customers very unhappy with lack of coverage at their home. I was put on… Advice to Senior Management: Reconsider the fact that whether empathy statements are made or not,… More

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