T-Mobile

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Overall, amazing benefits, good pay and room to grow with the company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Store Manager  in  Minneapolis, MN
Current Employee - Retail Store Manager in Minneapolis, MN

Pros

Time off, pay incentives, discounts on plan, health care, etc. you get paid a good salary and can maintain a work life balance. The company is going in the right direction as well with the uncarrier model and will continue to be a step ahead. Great CEO.

Cons

Out dated systems and frustrating commission set up that doesn't match real life goals. Reporting is never accurate. Can be a bit of a boys club as a lot of managers and DMs are friends outside of work which can cause conflict of interest.

Advice to ManagementAdvice

Fix commission to reflect actual performance, and get new infrastructure of computers.

Recommends
Positive Outlook
Approves of CEO

Other reviews for T-Mobile

  1.  

    magenta madness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  Austin, TX
    Current Employee - Retail Sales Representative in Austin, TX

    Pros

    great pay and benefits, great colleages

    Cons

    random hours, customers can be not very nice sometimes

    Advice to ManagementAdvice

    be aware of frontline

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Poor management, Stressful, sets unrealistic goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Charleston, SC
    Former Employee - Customer Service Representative in Charleston, SC

    Pros

    - Good pay
    - Great benefits
    - Nice facility

    Cons

    -More times than not, I felt smarter than my manager

    -Strict schedule compliance

    -Forced to sell something on every call, even if it doesn't make sense.

    -Most customers do not call in to let you know how great T-Mobile is doing, they have a complaint. This makes it difficult to look forward to your work day knowing you are going to get verbally abused on the phone by under educated customers.

    -The culture and values T-Mobile says it has are a gimmick. They preach them, but don't live by them on a regular basis.

    Advice to ManagementAdvice

    -Don't try to combine sales and customer service in one position, it makes both employees and customers uncomfortable more times than not.

    -Don't set unrealistic sales goals for customer service and punish them when they are not met.

    -When a customer calls to remove a feature, this should not negatively impact a representative's stats. Maybe the customer just doesn't want the feature any more.

    -Treat employees like adults and give them more freedom. If they abuse this (excessive offline time or PTO) then punish them accordingly. It is hard being on the phone 8+ hours a day and only getting a break every 2-3 hours (that's if you didn't get stuck on a call that ran through your break and you actually get a break).

    -There was a lot of favoritism with management. If you didn't get in good with management, you were not given the same (special) treatment as your coworkers who did (i.e. time offline, special accommodations with attendance, ability to 'act' as senior rep when they were out of the office).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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