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2064 Employee Reviews (View Most Recent)

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Overall, amazing benefits, good pay and room to grow with the company.

Retail Store Manager (Current Employee) Minneapolis, MN

ProsTime off, pay incentives, discounts on plan, health care, etc. you get paid a good salary and can maintain a work life balance. The company is going in the right direction as well with the uncarrier model and will continue to be a step ahead. Great CEO.

ConsOut dated systems and frustrating commission set up that doesn't match real life goals. Reporting is never accurate. Can be a bit of a boys club as a lot of managers and DMs are friends outside of work which can cause conflict of interest.

Advice to Senior ManagementFix commission to reflect actual performance, and get new infrastructure of computers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company


    Inadequate coaching

    Tech Support (Current Employee) Colorado Springs, CO

    I have been working at T-Mobile full-time for less than a year

    Pros: Pay was good, customers were mostly pleasant especially considering their… Cons: Unrealistic promises from retail stores to customers regarding service making customers very unhappy with lack of coverage at their home. I was put on… Advice to Senior Management: Reconsider the fact that whether empathy statements are made or not,… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO


    Poor management, Stressful, sets unrealistic goals

    Customer Service Representative (Former Employee) Charleston, SC

    I worked at T-Mobile full-time for more than 5 years

    Pros: - Good pay - Great benefits - Nice facility Cons: -More times than not, I felt smarter than my manager -Strict schedule compliance -Forced to sell something on every call, even if it doesn't make sense. -Most customers… Advice to Senior Management: -Don't try to combine sales and customer service in one position, it makes both employees and customers uncomfortable more times than not. -Don't set… No, I would not recommend this company to a friend More
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