T-Mobile

  www.tmobile.jobs
  www.tmobile.jobs
There are newer employer reviews for T-Mobile

 

Overall, amazing benefits, good pay and room to grow with the company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Store Manager in Minneapolis, MN
Current Employee - Retail Store Manager in Minneapolis, MN

I have been working at T-Mobile full-time (more than 3 years)

Pros

Time off, pay incentives, discounts on plan, health care, etc. you get paid a good salary and can maintain a work life balance. The company is going in the right direction as well with the uncarrier model and will continue to be a step ahead. Great CEO.

Cons

Out dated systems and frustrating commission set up that doesn't match real life goals. Reporting is never accurate. Can be a bit of a boys club as a lot of managers and DMs are friends outside of work which can cause conflict of interest.

Advice to ManagementAdvice

Fix commission to reflect actual performance, and get new infrastructure of computers.

Recommends
Positive Outlook
Approves of CEO

2371 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    magenta madness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Austin, TX
    Current Employee - Retail Sales Representative in Austin, TX

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    great pay and benefits, great colleages

    Cons

    random hours, customers can be not very nice sometimes

    Advice to ManagementAdvice

    be aware of frontline

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Inadequate coaching

    Current Employee - Tech Support in Colorado Springs, CO
    Current Employee - Tech Support in Colorado Springs, CO

    I have been working at T-Mobile full-time (less than an year)

    Pros

    Pay was good, customers were mostly pleasant especially considering their complaint with the company

    Cons

    Unrealistic promises from retail stores to customers regarding service making customers very unhappy with lack of coverage at their home. I was put on a team after training and was not given any coaching sessions as supervisor overlooked it regardless of me reminding her several times. "Empathy" statements to customers that are REQUIRED to keep your job are ridiculous. If you think any of you sound genuine, you are very easily fooled.

    Advice to ManagementAdvice

    Reconsider the fact that whether empathy statements are made or not, if an employee is receiving perfect surveys, those statements are unnecessary.

There are newer employer reviews for T-Mobile

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