T-Mobile

  www.tmobile.jobs
  www.tmobile.jobs
There are newer employer reviews for T-Mobile

 

Good pay, systems could be better.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Associate
Current Employee - Retail Sales Associate

I have been working at T-Mobile part-time (more than an year)

Pros

Company seems to be on the rise. Commission was better than most wireless companies, flexibility in work schedules, payed time off , benefits were good, tuition reimbursement if you are a student for certain majors.

Cons

The systems they use are out-dated, leaving customers upset that simple processes such as taking a payment or selling out a single item take long to complete. Its frustrating for employees as well.

Advice to ManagementAdvice

Upgrade the POS systems , it decreases employee moral when customers are upset about something out of out their control and makes even the simplest of tasks tedious and time consuming.

Recommends
Positive Outlook
Approves of CEO

2431 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    Good company, had a bad slump the last few years. Might be on the upswing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    When the T-Mobile values are followed, great opportunities and successes are seen. Years ago when I started the values were heavily emphasized and it was one of the best companies I ever worked for.

    Cons

    In the last few years all levels of upper management have changed. Clear emphasis of short term bottom lines rather than on long term gains when it came to IT infrastructure. This has led to a lot of lost business due to point-of-sale outages. Also the heavy usage of contractors and outsourcing, which okay in certain situations but heavy usage has shown the individuals have less vested interest in their work in general.

    Advice to ManagementAdvice

    Live the values. Invest in an IT infrastructure that you can be proud of and that is easily scalable. The worst thing you can do is hire a contractor or employee and expect them to be in that job forever without chances of advancement. This just leads to losses in the form of human capital and increased training expenses from high turn over.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great benefits , too many cliques

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at T-Mobile full-time (less than an year)

    Pros

    Great benefits, Great pay, do well pick the hours you want, option to change schedules every 6 months

    Cons

    Sched change every 6 months, managers and leads are worse than the employees that get hired. Too many cliques form and favoritism over other employees. As with any call center its a high turn over rate and they let just about anyone in there.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for T-Mobile

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