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Survival of the fittest...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Wireless Sales Representative in Tracy, CA
Former Employee - Wireless Sales Representative in Tracy, CA

I worked at T-Mobile full-time (more than an year)

Pros

A lot of learning to take advantage of. Very attentive to each individual and were eager to help you in any area that you were concerned about improving. The company has high expectations which can be awesome or if your used to doing things to the beat of your own drum.... Could be very disastrous.

T-Mobile has a strict structure when it comes to customer service. Straying from the path you are instructed to take is frowned apon. I see this as a positive because it's how they keep uniform customer service among all T-Mobile stores you go into.

Positive reinforcement and acknowledgement of success. Very motivating, but like any sales position, can be crazy stressful. I appriciated my experience here, can make a career for yourself if you are willing to give all your time and effort.

Cons

Very political. It's all about who you know and if your liked by those people. If your not in the right "clique" you will be quickly pushed out and alienated. A lot of the tenured employees are arrogant and condescending. During slow months the sales reps show their teeth and can be very shark like. Not for the weak hearted or sensitive souls.
Commission structure seems to pay out less every year. T-Mobile begs to differ and states that at they are "reorganizing" not removing overall pay out percentage. *rolling eyes*

Advice to ManagementAdvice

Higher pay structure/hourly vs commission would motivate reps to complete busy work and tasks expected of us without the feeling that sales will be missed out on. It would also reinforce teamwork because the reps won't feel like they're "working for free" without any compensation or reward. "be back" policy should also be the same across all stores.

Recommends
Positive Outlook
Approves of CEO

2296 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    Things are getting vastly better at T-Mobile

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    We are results driven and competitive. The atmosphere is fun.

    Cons

    The nature of the business can be difficult.

  2.  

    t-mobile is a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RSA in East Detroit, MI
    Former Employee - RSA in East Detroit, MI

    I worked at T-Mobile part-time (more than an year)

    Pros

    Commission structure is set up for you to succeed

    Cons

    hours could be a little in consistent

    Advice to ManagementAdvice

    listen to your employee's concenrs

    Recommends
    Approves of CEO
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