There are newer employer reviews for T-Mobile

3 people found this helpful  

A company with great intentions, but no execution!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service and Sales Representative  in  Richmond, VA
Former Employee - Customer Service and Sales Representative in Richmond, VA

I worked at T-Mobile full-time for more than a year

Pros

T-mobile is a wonderful company to work for, that is if you meet business requirements. The pay is mediocre, especially someone like me who went to school full-time, benefits are superb and a lot of flexibility in schedules if you're a top performer.

Cons

If you are applying for the customer service position at a call center, just keep in mind, that you literally are the front line for magenta, which means anything negative about reception, customer service at retail stores, etc. you will hear the back end of it. T-mobile customer service department serves a dual purpose, give the customers what they want, and let them vent.

Advice to ManagementAdvice

Upper management needs to be parallel with customer service reps, not some bogus incentive competition or some form of method to get employers motivated, metrics need to be reworked and management needs to be on the same page as entry-level employees! No excuses!

Recommends
Neutral Outlook
Approves of CEO

2208 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    it been an interesting experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    the company has great compinsation

    Cons

    the company is very disorganized

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Retail sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Rosemead, CA
    Current Employee - Retail Sales Associate in Rosemead, CA

    I have been working at T-Mobile part-time for more than a year

    Pros

    The pay is pretty good and the benefits are not bad. The people you work with are great. You also get to grow as an individual and you learn a lot here.

    Cons

    There are quotas you have to meet. It may get stressful and overwhelming at times because of the goals you have to meet.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for T-Mobile

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