There are newer employer reviews for T-Mobile

3 people found this helpful  

Good job, great commission

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at T-Mobile

Pros

great pay, a lot of pto, cheap cell phone bill, free phones sometimes, part-timers still get benefits, sales contests with giveaways, co-workers, working with cell phones and tablets

Cons

retail hours, little time to take breaks, have to clock out for breaks, rude customers, having to meet sales quotas, standing all day, rude customers, troubleshooting phones

2205 Other Employee Reviews for T-Mobile (View Most Recent)

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  1. 3 people found this helpful  

    A company with great intentions, but no execution!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales Representative  in  Richmond, VA
    Former Employee - Customer Service and Sales Representative in Richmond, VA

    I worked at T-Mobile full-time for more than a year

    Pros

    T-mobile is a wonderful company to work for, that is if you meet business requirements. The pay is mediocre, especially someone like me who went to school full-time, benefits are superb and a lot of flexibility in schedules if you're a top performer.

    Cons

    If you are applying for the customer service position at a call center, just keep in mind, that you literally are the front line for magenta, which means anything negative about reception, customer service at retail stores, etc. you will hear the back end of it. T-mobile customer service department serves a dual purpose, give the customers what they want, and let them vent.

    Advice to ManagementAdvice

    Upper management needs to be parallel with customer service reps, not some bogus incentive competition or some form of method to get employers motivated, metrics need to be reworked and management needs to be on the same page as entry-level employees! No excuses!

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    it been an interesting experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    the company has great compinsation

    Cons

    the company is very disorganized

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for T-Mobile

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