T-Mobile

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T-Mobile is one of the best call centers to work in!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Care Representative
Former Employee - Customer Care Representative

Pros

Excellent benefits - I paid little for my benefits, and I was able to add my live in boyfriend to my employee phone account and insurance.

Great pay - I've been paid less to do more in other call centers.

Leadership - General manager of call center made it a point to learn all new hires' names. You could speak to him, or any member of leadership, if you needed help with anything.

Advancement - My supervisor and I created a plan of action for my advancement within the company. My supervisor also gave me excellent feedback regarding my job performance.

Work environment - Lots of light and windows.

Attire - Casual, which I thought was fantastic considering I've worked at call centers where business casual or professional was required. Considering that my previous employers paid less than what T-Mobile does, I found that the money I saved on attire alone was substantial.

Cons

Attire - Unfortunately some people think that dressing casually means having poor taste in clothes.

Training - Can be stressful, depending on the trainer.

Hours - If you go apply, be prepared to work the hours they want you to. They do have shift bids, but new hires generally have to wait 6+ months before a shift bid is available.

Advice to ManagementAdvice

Be more flexible about the hours your new hires need to work. Reinstate the cafe vouchers for new hires, it makes us feel special and helps those of us with little money out for a day.

Recommends
Approves of CEO

Other reviews for T-Mobile

  1.  

    One person ruined my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Tier III Technical Support
    Former Employee - Tier III Technical Support

    Pros

    Decent recognition and team camaraderie

    Cons

    Constant schedule/leadership changes, too much micro-managing, supervisors seemingly don't have to live up to the same standards as hourly employees

    Advice to ManagementAdvice

    Do a better job of looking into the incompetence of many supervisors. TSRs get almost daily feedback on their performance and although supervisors also get feedback, nothing seems to change.

    No opinion of CEO
  2.  

    Looking for career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    Pros

    Compensation is average, people are average, culture was great- overall the company functions and is growing in the right direction

    Cons

    Marketing is horrible. Perceptions rules this industry. T-Mobile needs to outsource marketing quickly and yesterday.

    Advice to ManagementAdvice

    see cons.

    Doesn't Recommend
    Disapproves of CEO
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