There are newer employer reviews for T-Mobile

 

Well run co, but lacks leadership and has convoluted org structure.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Manager  in  Bellevue, WA
Former Employee - Senior Manager in Bellevue, WA

I worked at T-Mobile full-time for more than 3 years

Pros

Some of the best reasons to work at TMUS are work-life balance and breadth of experiences you can get across network, handsets, retail, and telecom services. While performance is fairly and openly discussed promotions can take time, even for top performers, which can be frustrating.

Cons

Some of the worst reasons to work at TMUS are a top heavy org structure with sr mgr, dr, sr dir, and VP having a pretty sizeable and sometimes unclear overlap. Comp is ok relative to workload but below other large corporates in the Seattle area.

Advice to ManagementAdvice

Stick you neck out and innovate, this industry certainly isn't getting any easier.

Recommends
Negative Outlook
Approves of CEO

2205 Other Employee Reviews for T-Mobile (View Most Recent)

Sort: Rating Date
  1.  

    Above Average Company With An Extremely Mismanaged Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Oakland, ME
    Current Employee - Customer Service Representative in Oakland, ME

    I have been working at T-Mobile full-time for more than a year

    Pros

    Above minimum wage pay, co-workers are overall good people just trying to make a living, if you like pushing sales then there are incentives, there is a game room and gym within the building.

    Cons

    As the company is evolving and becoming more privy to slick marketing techniques for new customers, the environment for employees has suffered substantially. "Customer Service" is less about resolving a customer's concern and completely about getting that person off the phone as quickly as possible while being forced by management to try to sell features to every person who calls in. Company policies change on a daily basis without notice and employees are not notified of those changes, of emerging company issues or of promotions sent out to customers current or potential making misinformation and confusion a massive issue. Along with constant micro-management while talking to customers, makes for a very stressful environment

    Knowledge within management is EXTREMELY lacking and other than pushing sales employees are bombarded with conflicting information and messages on a daily basis. After presentations from leadership at the corporate level does presentations to employees outlining company goals and ethics it is immediately dismissed within the building by management.

    The particular building I work in has one of the worse cases of nepotism possible which leaves even the most hard working and well ranked employee with nearly no room for advancement. Knowledge and performance have far far less to do with positional promotion than it should.

    Advice to ManagementAdvice

    Direct management to front line employees should be required to keep a certain level of competency and knowledge of the tools, policies, and shared message for employees. Management from the corporate level should look into more effectively keeping track of the various locations of the company to make sure that quality for customers and employees is kept to a standard

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    T-Mobile Tried Outsourcing and failed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist II  in  Bellevue, WA
    Former Employee - Specialist II in Bellevue, WA

    I worked at T-Mobile full-time for more than 3 years

    Pros

    This company had a family sense to it when it was under then CEO Robert Dotson (up to 2011). They treated you with personally with upward career mobility. I understand that the new CEO currently is returning back to core values.

    Cons

    After new CEO after Dotson and the failed merger with At&t, slash & burn was the mainstream including outsourcing over 900 people from Corporate. Many positions (including my former one) was not able to be handled by people in India and was returned back to corporate

    Advice to ManagementAdvice

    Keep positions here in US and trust your employees to make the right decisions. The overall extra costs will not be as much as loosing business, employee expertise and stability to your company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for T-Mobile

Worked for T-Mobile? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.