T-Mobile

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Don't go with a privately operated branch.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Associate
Current Employee - Retail Sales Associate

Pros

Compensation can be adequate when you push very hard to sell T-Mobile products. I enjoy my co-workers very much. Locations are great as well.

Cons

Poor communication. Inadequate and old computer systems. Some computers are still running XP which Microsoft no longer supports. $8.25 an hour is not enough of an hourly base pay. They are harsh on you for not selling enough of this or enough of that, but when you do meet or even exceed your goals it is seriously over looked.

Advice to ManagementAdvice

Get better computers and reward your employees. Seriously clean up your TPR operations.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other reviews for T-Mobile

  1.  

    RSM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSM  in  San Francisco, CA
    Current Employee - RSM in San Francisco, CA

    Pros

    Discount on monthly bill, hire your own associates which enables you to enjoy who you work with

    Cons

    Disconnect between what's realistically feasible in the retail stores and required goals and actions. Upper leadership is constantly trying to come up with creative ways to "thank customers" for signing up that usually end up being awkward and a disruption of business. For example, requiring the staff to stop and clap every time a customer activates.

    Advice to ManagementAdvice

    When visiting a store put the phone and laptop away and truly observe and listen to interactions to get a real assessment of how the business is doing versus accepting the fluff given on conference calls and read outs. With the communication centered around "make it happen" direction versus coaching for new strategies there are a lot of customers being bundled into something without being fully informed.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Compensation, benefits were great. Nice co workers.

    Cons

    Work and life balance was zero.

    Advice to ManagementAdvice

    Listen to front line and do not make decisions based on numbers derived from a excel sheet.

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