There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

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Don't go with a privately operated branch.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Sales Associate
Current Employee - Retail Sales Associate
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at T-Mobile full-time (More than a year)

Pros

Compensation can be adequate when you push very hard to sell T-Mobile products. I enjoy my co-workers very much. Locations are great as well.

Cons

Poor communication. Inadequate and old computer systems. Some computers are still running XP which Microsoft no longer supports. $8.25 an hour is not enough of an hourly base pay. They are harsh on you for not selling enough of this or enough of that, but when you do meet or even exceed your goals it is seriously over looked.

Advice to Management

Get better computers and reward your employees. Seriously clean up your TPR operations.

Other Employee Reviews for T-Mobile

  1. RSM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSM in San Francisco, CA
    Current Employee - RSM in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Discount on monthly bill, hire your own associates which enables you to enjoy who you work with

    Cons

    Disconnect between what's realistically feasible in the retail stores and required goals and actions. Upper leadership is constantly trying to come up with creative ways to "thank customers" for signing up that usually end up being awkward and a disruption of business. For example, requiring the staff to stop and clap every time a customer activates.

    Advice to Management

    When visiting a store put the phone and laptop away and truly observe and listen to interactions to get a real assessment of how the business is doing versus accepting the fluff given on conference calls and read outs. With the communication centered around "make it happen" direction versus coaching for new strategies there are a lot of customers being bundled into something without being fully informed.


  2. Helpful (3)

    Great work-life balance, talented co-workers, a bit disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRM Operations Manager in Bellevue, WA
    Current Employee - CRM Operations Manager in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Work-life balance is fantastic. Pay & benefits are above average. Don't have to commute into Seattle and deal with that mess. Stability is very good compared to the previous years.

    Cons

    Unorganized leadership leads to lots of in-flight changes and inefficiency. Not a lot of room for growth w/in Marketing.

    Advice to Management

    ditch the ready, fire, aim approach to marketing


There are newer employer reviews for T-Mobile
There are newer employer reviews for T-Mobile

See Most Recent

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