T-Mobile

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T-Mobile is, for the most part, the best place to work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Retail Sales Representative  in  San Jose, CA
Current Employee - Retail Sales Representative in San Jose, CA

Pros

The full benefits for part-time and time off for school.

Cons

Although my store manager is supportive and respectful, our regional manager has been pretty disrespectful, treating the frontline employees almost like untouchable peons. I find it hard to not let that effect my confidence in sales.

Advice to ManagementAdvice

Many of your frontline employees are smart and driven. You can speak to them as any adults working together would, and not as a mother would talk to a misbehaving child. This is just a couple of people in upper management, though. The VP of my region, whom I met, was the most engaging and respectful person. Meeting her was inspiring to our entire store.

Recommends
Approves of CEO

Other reviews for T-Mobile

  1. 2 people found this helpful  

    Good company but not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    Pros

    Overall culture is good and there are some really good employees (not all) that live the values which contribute to the company culture in positive ways. Benefits are competitive. Free sodas. Some departments have great team building events.

    Cons

    If you are lucky enough to work for a good group and good manager, then great. If not, you are challenged as opportunities for advancement are far and few between, especially at the lower, non-managerial levels. Employees are tasked with getting more and more done with little resources, which potentially leads to burn out. Again, if you are lucky enough to work for a good manager he/she will back up their team and try to get additional resources. Some other managers may just rule out team members as poorly performing workers.

    Advice to ManagementAdvice

    Work-Life balance? Career pathing? Advancement opportunities? What happened? Were these only sales pitches during the interviews?

    No opinion of CEO
  2. 1 person found this helpful  

    Excellent at the top, but a lot of problems further down the chain-of-command.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Finance Manager  in  Bellevue, WA
    Current Employee - Finance Manager in Bellevue, WA

    Pros

    T-Mobile is a company where decisions are typically made for the correct reasons; if ideas can be demonstrated to be good, they are pursued. If ideas can be demonstrated to be bad, they are not pursued. The challenge, of course, is getting this information to decision-makers through all the layers of upper management; but when presented information, virtually all senior leadership acts logically and rationally, without pursuing personal agendas.

    Cons

    In many ways, the company's values are used as a crutch to perpetuate incompetence. Cronyism is a real problem in some parts of the company, and some of the entrenched leadership protects its position by pushing more competent people out of the company before those people can become threats - under the guise of maintaining and protecting the company's values.

    Advice to ManagementAdvice

    Internal promotion is good, but in a competitive environment you need to be bringing in the best people - and when you place such a huge emphasis on promoting within, you don't always get promotable talent at all levels of the company. Much of the concepts and strategies are outstanding; but many of the people who are expected to execute on those strategies are mediocrities - which is one reason why the company always seems to under-perform. Also, salaries are below market - it's hard to hire the best if they aren't paid accordingly (conversely, you can't make certain exceptions and have grossly disproportionate compensation packages for similar employees with similar responsibilities and performance).

    Doesn't Recommend
    Approves of CEO
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