There are newer employer reviews for T-Mobile

 

Good experience, EXTREMELY stressful.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Associate in Chino Hills, CA
Current Employee - Retail Sales Associate in Chino Hills, CA

I have been working at T-Mobile part-time (more than 3 years)

Pros

Getting to know amazing coworkers and fun customers. Really helps you grow your people and sales skills. Pay is good you really control how much you get paid with your commission.

Cons

Job can be extremely stressful. Mostly due to the fact that managers have so much pressure put down on them by their district manager. This gets passed onto the sales associates and causes you to be really pushy and can make customers uncomfortable. The company spends millions advertising certain plans to the public but really only wants you to up sell when they come in, even if they don't really need more than the advertised plan.

Advice to ManagementAdvice

Try to focus on the positive things your employees do rather than only being concerned with how much money they can possible squeeze out of a customer. It is impossible to do your job well if you constant fear that every sale you make well get you reprimanded because the customer might not want what the company "thinks they need".

Recommends
Positive Outlook
Approves of CEO

2284 Other Employee Reviews for T-Mobile (View Most Recent)

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  1.  

    I worked for them for 6 years, and they really suck....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in San Francisco, CA
    Former Employee - Retail Sales Representative in San Francisco, CA

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    The 401 K plan was pretty good....than they put a bunch of restictions and fine print to save money...

    Cons

    cant get two days off in a row...can never get a weekend day off....didnt know your schedul till a night before the week started, so you can never make plans in advance....no hiring from within....unrealistic sales goals....commissions keep getting smaller and smaller every year with more fine print....they stagger the positions too, so that way it takes way longer to move up thru the corporate ladder...exp in the old days only 2 sales psoitions and than you move to assitant manager....now they added a few more positions in between, so it takes longer to move up the corporate ladder....

    Advice to ManagementAdvice

    I trained an employee who ended up getting the promotion i wanted....

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    I WOULD NOT WANT A FRIEND OR FAMILY MEMBER TO WORK TO TMOBILE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Charleston, SC
    Former Employee - Customer Service Representative in Charleston, SC

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Tmobile has great benefits. If i dont have anything else good to say about working for that company that is one and only good thing i can say.

    Cons

    The challenges of working at tmobile is that you feel as if you are walking into a fire zone when you arrive to work. The call center driving up to it always made me feel depressed and hopeless. During training they will wheel you in to make it feel as if it was one of the best places in the world to work in reality it was one of the worse places to work. I thank God for getting me out of that war zone!!!

    Advice to ManagementAdvice

    Management should not make the reps feel as if there job is in jeopardy on a daily basis. To have to come to work and feel as if it could be your last day is depressing and scary especially when you do the best you can do. When your shift start and you are sitting in that pod on those phone for some people 8+ hours a day trying your hardest to meet that sales goal and its not happening and then you got somebody walking around that pod on your back saying you havent added a feature all day.. i see why some reps started to just add features on the customers account. I never did it personally bc i was too scared to do it but it was tempting bc thats how heavy and stressful it got on me.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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