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1 person found this helpful  

Retail Sales Associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Associate  in  Salt Lake City, UT
Current Employee - Retail Sales Associate in Salt Lake City, UT

I have been working at T-Mobile part-time for more than a year

Pros

Wonderful pay and employee discounts to movies, amusement parks, hotels/flights, and even tuition reimbursement! For any high school graduate or newly admitted undergrad, this is a dream come true job. You have extremely flexible hours and the commission pay is great!

Cons

Keep in mind that although your hourly pay is more than over minimum wage, most new hires get stuck with part-time jobs. So selling is the only way you'll really see an improvement on your paycheck. Also, as much as they mean well managers tend to really only care about whether or not you're hitting your goal numbers. Customer service quality isn't really measured at the store level.

Advice to ManagementAdvice

I understand that you have a boss that's constantly down your neck but try relating to associates one by one. Constructive criticism is key.

Recommends
Neutral Outlook
Approves of CEO

2235 Other Employee Reviews for T-Mobile (View Most Recent)

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  1. 1 person found this helpful  

    It's great to be unCarrier!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Segment Marketing  in  Bellevue, WA
    Current Employee - Manager, Segment Marketing in Bellevue, WA

    I have been working at T-Mobile full-time for less than a year

    Pros

    Fun and innovative culture, smart people, great work-life balance, strong values that influence decisions not just PR.

    Cons

    Often chaotic, leadership can be impulsive and arbitrary at times, still have to deal with typical big company bureaucracy, some uncertainty related to merger/acquisition rumors.

    Advice to ManagementAdvice

    Continue striving to be "unCarrier" on the inside, not just to the public!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Retail Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Flushing, NY
    Former Employee - Retail Sales Associate in Flushing, NY

    I worked at T-Mobile part-time for more than a year

    Pros

    Pay is great for a part-time position as long as you meet quota. Great for students, not for long-term employment. End pay was approx. $38,000 for high volume retail location but that was after exceeding quota all year long.

    Cons

    Upper management is downright rude and demeaning. Although most of the work life problems occur in call centers, retail stores feel the pain too because upper management has never experienced the stress in the front-end environment.

    Advice to ManagementAdvice

    Promote from within so upper management will know how lower level employees feel and understand their struggles at the workplace. It doesn't help when you have upper management who think sales is easy. It's not. It's a lot of work and stress.

    Make quotas reasonable. A low volume location is not going to get 50 activations per sales associate.

    Recommends
    Positive Outlook
    Approves of CEO
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