Pros

Name recognition for your resume. Good benefits

Cons

No career advancement opportunities in Tampa, you have to move to Baltimore. Senior leaders are very adept, but middle management is terrible. Most of the middle managers were promoted through the ranks because of their organizational politics saavy. They are completely ignorant to the business and how it works. All they care about is their next promotion. I guess I cannot complain too much because it is probably like that at any call center type company.

Advice to Senior Management

Use your brains more.