Pros

The company is large enough that the super driven individual could find moving up in the bank easy as long as they don't mind relocating.

Cons

The bank has substantially increased in size over the past ten years and is now trying to compete with Bank of America. Some customers are noticing the changes i.e. no more free checking accounts.

Advice to Senior Management

Focus less on sales goals and more on customer service. Tellers are not sales people. They don't get into banking for sales. The more pressured they feel the worse they'll perform their regular tasks.