There are newer employer reviews for TD Commerce Bank
There are newer employer reviews for TD Commerce Bank

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  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Port Chester, NY
Current Employee - Customer Service Representative in Port Chester, NY

I have been working at TD Commerce Bank

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

If you have the right people backing you up then you can move up in the company fairly quickly. Can make a good amount of money in the industry but of course have to know the right person. The hours are flexible and if you are still in school it is a great way to get a decent name on your resume. You can meet pretty interesting people and network. It is a wonderful way to get your foot in the door if you are willing to do a bit of sucking up to. Great job for moms and students.

Cons

Where do I begin....they treat you like a slave. Pay is mediocre for the amount of hours. They don't explain procedures properly and then expect you to know what you are doing. They bend the rules for whom they please and screw others over. They quality of life, that an employee that works in the branch lives is horrible. They expect you to kiss the customers butts while they treat you like crap. When you finally go out of your way to help someone nobody, not even the manager appreciates it. They have extremely stupid rules that make more work for you and inconveniences the customer unlike what their motto.

Advice to Management

Better training management. Provide more feedback and proper procedure explanation. Encouragement of all employees not just a select few. Hire more professional staff.

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  1. OK, not wonderful!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newark, NJ
    Former Employee - Customer Service Representative in Newark, NJ

    I worked at TD Commerce Bank

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Easy to relocate, convenient locations and training classes provided. Employee appreciation (verbal-most of the time) and interaction is encouraged. Supports education.

    Cons

    Salary on the low end when compared to others in similar industries.

    Advice to Management

    Increase communication and a more competitive salary would decrease turnovers.


  2. TD will just be another bank. Goodbye Commerce Bank

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Former Employee - Customer Service Representative in New York, NY

    I worked at TD Commerce Bank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    You can feel proud to work for such a high growth bank. The people are friendly. Everyday is different. Good customer service is the main focus and not meeting quotas (at least not yet). As a CSR information is always available. The WAG is helpful. Compared to other banks TD Commerce Bank will offer more in compensation than Chase, NorthFork/Capital One, Bank of America, and all local midsize banks. I don't know the fate of MR C but it was nice to have him around. I trust Penny Arcade will stick around. And maybe Mr C will go Green. Good bye old Commerce.

    Cons

    It is difficult to move up in the company. There compensation is better than other banks but gives low raises. Their % raise increase is a mere 4% which is standard for a big company like Commerce. They don't offer Bonus's or salary to small time workers. Overtime is managed so it is difficult for those who want to make more $. The worst part of the job is GREETING. Oh how much i hated to greet. Yes it helps the customer find its way to the line and sit to wait for Customer service than to run up to them.

    Advice to Management

    You a check and balance of power on supervisors.


There are newer employer reviews for TD Commerce Bank
There are newer employer reviews for TD Commerce Bank

See Most Recent

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