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TD BANK - Lost the Commerce name AND SERVICE

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative  in  Fort Lauderdale, FL
Current Employee - Customer Service Representative in Fort Lauderdale, FL

I have been working at TD Commerce Bank

Pros

PROS:

-Friendly atmosphere with co-workers
- Not as sales driven as other competitors
- Flexible work schedules (open 7 days a week allows for part time employees)
- Company culture attempts to be fun/energetic
-Very solid benefits

Cons

CONS:

- TERRIBLE PAY
-Rewards for doing months of work include POTENTIALLY receiving a $25 gift card
-Upper management plays favorites over more qualified candidates
-Not much room to grow (opposite of what company declares CONSTANTLY)
-General shift away from being customer-oriented and more towards finding ways to "fee" customers
- Systems that were installed are still buggy; numerous glitches, including weeks of system being completely down which destroyed years of hard-earned reputation and status
-More sales driven without any form of major compensation

Advice to ManagementAdvice

-Try to start compensating employees in a way similar to competing banks; otherwise talent will quickly leave for higher-paying jobs
-Promote those that are competent, and get rid of those that cause trouble
-Stop allowing management to play favorites with employees/customers
-Make sure software is virtually glitch-free before switching over to brand new internal systems

Doesn't Recommend
Disapproves of CEO

Other Reviews for TD Commerce Bank

  1. 1 person found this helpful  

    Great job for "kids"! Terrible for REAL professionals that want to make REAL money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Customer Service Representative  in  Philadelphia, PA
    Current Employee - Senior Customer Service Representative in Philadelphia, PA

    I have been working at TD Commerce Bank

    Pros

    Great place to work if you're a college student or only need part time work. It's also good if you're starting a career in the financial industry or if you need to build your resume for future jobs in customer service.

    Cons

    If I have to answer this truthfully, I'll be here all day long. The pay rate stinks compared to every single other financial institution on the planet. Organization, communication, and everything in between since the merger is far beyond any comeback to compare to Commerce Bank standards.

    Advice to ManagementAdvice

    Stop hovering over the employee's and let them show you what they're capable of. If there are rules to be followed then enforce them but you have to give a person room to grow in their profession.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    TD Bank will lose a lot of good people once the recession ends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Customer Service Representative  in  New York, NY
    Current Employee - Senior Customer Service Representative in New York, NY

    I have been working at TD Commerce Bank

    Pros

    A variety of work schedules to choose from, no layoffs during recession at least for CSRs and tellers.

    Cons

    Low morale among employees due to post integration problems that were not acknowledged and solved fast enough by management. Poor incentive plan for all non-exempt employees. A two-tier hierarchy exists between workers (CSRs, tellers and back office personnel) and management in terms of respect, room for advancement and compensation. Management's perception of how well employees are treated is in stark contrast to employees' perception of how they are treated. The twain shall not meet!

    Advice to ManagementAdvice

    Hire better managers/leaders, institute recognition plans that employees appreciate not what managers think they will appreciate. Very few people really want to attend the Wow Awards this year. Paying what amounts to a mere $160.00 per quarter before taxes to CSRs for meeting their quotas is NOTHING! That is not a WOW incentive plan! Remember that how you treat your employees is a direct reflection of how you treat your customers who make profits for you.

    Doesn't Recommend
    Disapproves of CEO
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