There are newer employer reviews for TDS Telecommunications
There are newer employer reviews for TDS Telecommunications

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Customer Repair Advisor II

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Repair Advisor II in Madison, WI
Former Employee - Customer Repair Advisor II in Madison, WI

I worked at TDS Telecommunications full-time (More than 3 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Great bunch of people to work with. You get a lot of training and learn a lot that you can take elsewhere or just add to your resume. Pay and benefits are good. Their HR staff really puts the "human" in Human Resources. This is a company that cares about their good employees and will support them when life gets tough.

Cons

Advancement is difficult unless you play office politics. Perks, like the ability to Work At Home, are not given out on a fair basis. It's the old cliché of "It's not what you know, it's who you know."

Advice to Management

The metrics upon which your performance is based are not true statistics, even though you refer to them as such. They do not give the meaningful data that reflects actual performance that would provide a fair basis for positive vs. negative reinforcement, therefore bad behavior goes unpunished and good behavior goes unnoticed. Both are bad for moral and result in poor customer satisfaction. Case in point, remember when you mandated following the flowlists (which was already a rule, breaking of which could result in termination) and the call times went so high that you rescinded the mandate??

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  1. Helpful (1)

    Poor treatment of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales in Middleton, WI
    Former Employee - Direct Sales in Middleton, WI

    I worked at TDS Telecommunications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and competitive pay.

    Cons

    Poor management, HR dept. will show you the door if you have a complaint about anything

    Advice to Management

    Quit so real human beings can be employed.

  2. Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Contact Center Operations in Madison, WI
    Current Employee - Manager Contact Center Operations in Madison, WI

    I have been working at TDS Telecommunications full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits, fair pay, and a company with integrity.

    Cons

    Future outlook for Telecoms in general isn't very rosy.

There are newer employer reviews for TDS Telecommunications
There are newer employer reviews for TDS Telecommunications

See Most Recent

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