TDS Telecommunications
3.2 of 5 55 reviews
www.tdstelecom.com Madison, WI 1000 to 5000 Employees

55 Employee Reviews (View Most Recent)

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Customer Repair Advisor II

Customer Repair Advisor II (Former Employee)
Madison, WI

ProsGreat bunch of people to work with. You get a lot of training and learn a lot that you can take elsewhere or just add to your resume. Pay and benefits are good. Their HR staff really puts the "human" in Human Resources. This is a company that cares about their good employees and will support them when life gets tough.

ConsAdvancement is difficult unless you play office politics. Perks, like the ability to Work At Home, are not given out on a fair basis. It's the old cliché of "It's not what you know, it's who you know."

Advice to Senior ManagementThe metrics upon which your performance is based are not true statistics, even though you refer to them as such. They do not give the meaningful data that reflects actual performance that would provide a fair basis for positive vs. negative reinforcement, therefore bad behavior goes unpunished and good behavior goes unnoticed. Both are bad for moral and result in poor customer satisfaction. Case in point, remember when you mandated following the flowlists (which was already a rule, breaking of which could result in termination) and the call times went so high that you rescinded the mandate??

Yes, I would recommend this company to a friend

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    Poor treatment of employees

    Direct Sales (Former Employee)
    Middleton, WI

    I worked at TDS Telecommunications full-time for more than a year


    Pros: Good benefits and competitive pay. Cons: Poor management, HR dept. will show you the door if… Advice to Senior Management: Quit so real human beings can be employed. No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Get Ready to Work. Hit the phone, hit the street.. Hit the phone...

    Anonymous Employee (Current Employee)

    I have been working at TDS Telecommunications full-time for more than a year


    Pros: Pay if you work hard can be great Cons: Stressful. If you can get past the stress you can do well.. but it is present regularly. If you aren't worried… Advice to Senior Management: Spend some money. Update the order writing process. It is hard to believe we used to have to hand type… No, I would not recommend this company to a friend More
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