TELUS

www.telus.com
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There are newer employer reviews for TELUS

 

TELUS invests a great deal of time and money into training it's employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Care Representative in Calgary, AB (Canada)
Current Employee - Customer Care Representative in Calgary, AB (Canada)

I have been working at TELUS

Pros

Great training program, benefits start on day one (increase once probation is complete), extremely positive work environment.

Cons

As a customer care rep, day-to-day experiencedepends on the manager you're assigned to. My manager is forward-thinking, involves team in planning events, contests, "team builders". Other teams are worried about not meeting sales targets; I've seen more than one agen close to tears for not meeting hers.

Advice to ManagementAdvice

Give all team members a chance to work on extra projects and have a chance to get off the phones once in a while; not just the ones who are constantly brown-nosing.

Recommends
Approves of CEO

628 Other Employee Reviews for TELUS (View Most Recent)

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  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Business Analyst in Edmonton, AB (Canada)
    Former Employee - Senior Business Analyst in Edmonton, AB (Canada)

    I worked at TELUS

    Pros

    Total compensation, growth opportunities, benefits, strong brand, strong revenue

    Cons

    Organization strycture, communication, senior level (EVP, SVP) management

    Recommends
    Approves of CEO
  2.  

    Pretty good relative to overall industry but tempered with low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Field Manager
    Current Employee - Field Manager

    I have been working at TELUS

    Pros

    Large National (and some International, but who wants to live in Guatemala !) company with lots of opportunities in various roles and backgrounds. Militarism within union ranks has diminished significantly with large scale attrition of senior members and new, realistic CA's.

    Cons

    "Competitive Pay" level means well below industry levels, significant clawback in benefits for management over many years with regular increase in costs; very clique management means many jobs/promotions/pay increases go to those with good networks and connections (performance cycle can mean very little)

    Advice to ManagementAdvice

    Don't use the perceived state of the economy to keep your pay levels below avg as you are losing people - but only the brightest ones, you get to keep the dead wood.

    Approves of CEO
There are newer employer reviews for TELUS

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