There are newer employer reviews for TELUS

Not the best, but not the worst either!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Services Representative in Edmonton, AB (Canada)
Former Employee - Customer Services Representative in Edmonton, AB (Canada)

I worked at TELUS full-time (more than 3 years)

Pros

Telus has some good points, and it really isnt a terrible company.

decent employee discount
union protection
some good managers
decent pay
hire new people frequently

Cons

Some of the negatives of Telus however are:

Some terrible managers (play favourites, rig the system against union employees)
Inflexible, they expect you to be always available no matter what.
High staff turnover.
Little real chance for promotion.
Pointless employee satisfaction survey (called pulsecheck) that they ignore.

Advice to ManagementAdvice

Promote from within, listen to employees, and learn some flexibility.... also pulsecheck sucks

Recommends
Neutral Outlook
Disapproves of CEO
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  1. Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Cubao (Philippines)
    Current Employee - Customer Service Representative in Cubao (Philippines)

    I have been working at TELUS full-time (more than 5 years)

    Pros

    In cases that there will be an account that will close, the company ensures its employees that there is still room fro another accounts. Nice facilities.

    Cons

    I dont know..maybe low salary??

    Advice to ManagementAdvice

    Sometimes you also have to think of what is best for your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. friendly atmosphere, it is just the pay is not comparable to other call centers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager in Manila, Manila (Philippines)
    Former Employee - Team Manager in Manila, Manila (Philippines)

    I worked at TELUS full-time (more than 3 years)

    Pros

    Good team building activities, It is like an extended family working there. Friendly staff and employers,

    Cons

    The pay is to low I could not afford to keep working there. That is the reason I hear from a lot of people why they leave TELUS.

    Advice to ManagementAdvice

    try to have competitive wadges

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for TELUS

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