There are newer employer reviews for TELUS

 

It's a growing company, still on the stage of experimenting the structure.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Las Vegas, NV
Former Employee - Customer Service Representative in Las Vegas, NV

I worked at TELUS full-time for more than a year

Pros

Co-workers are young adults - not immature but not close-minded - so I get along with them. For some reason, they attract decent workers. The office was spacious and vibrant. My supervisors have a lot to improve, but they just got the job from being a customer service representative so they're merely grasping. The good thing though is they promote from within first before searching for an outside candidate if there is an open position.

I like the freedom to do what I wish, which can turn into a disadvantage for the company.

Cons

The training period could improve. It's too long and so it got too boring. The trainer gave us too many breaks, told unrelated stories and showed random videos on YouTube just to fill in the time. A lot of times, we just watch him use his iPhone or write an email on the projector. Then the final examination was too brief that it irate two people on our class into quitting.

There is terrible communication between departments. HR people don't know that they have a new position open. The supervisors are guessing when the agents ask them questions, which led to misinformation.

For me, and this is based on my personality, the job as a call center agent was boring. I sit on my computer all day and does the same thing. It felt like I'm only using 0.02% of my brain. This is a con for the job, not for the company.

Advice to ManagementAdvice

The company policies are not strongly implemented - work on it.

Recommends
Positive Outlook
Approves of CEO

550 Other Employee Reviews for TELUS (View Most Recent)

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  1.  

    Great learning experience working in an outsource call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Analyst  in  Las Vegas, NV
    Current Employee - Fraud Analyst in Las Vegas, NV

    I have been working at TELUS full-time for more than a year

    Pros

    Great location close to home saved on gas

    Cons

    High turnover and a business dress code is needed

    Advice to ManagementAdvice

    communication with employees needs little improvement

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Not Very Good - No Teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time for less than a year

    Pros

    Good benefits, some good people stuck in a terrible organization.

    Cons

    Lower level management only wants to advanced their own career. They had no concern for customers and their direct reports. They are absolutely clueless.

    Advice to ManagementAdvice

    Place sucks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for TELUS

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