561 Employee Reviews (View Most Recent)

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Awful job for good pay.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Help Representative  in  Edmonton, AB (Canada)
Former Employee - Customer Help Representative in Edmonton, AB (Canada)

I worked at TELUS part-time for more than 5 years

Pros

Comfortable chairs and rising/lowering desks
Good pay and benefits.
Nice facilities and location.
Food and a small gift at Christmas time. Disturbing lack of free food the rest of the year.

Cons

-Managers will try to get you to perform better through fear.
-Managers often will often play favorites and bend rules for some and not others. Or will use rules as an excuse not to do anything for you.
-Employee recognition is often fruitless. Performance, tenure milestones, and achievements are usually just recognized via mass departmental email.
-Too much micromanagement and over emphasis on metrics.
-Awful shift scheduling system. Shift assignments do not get better with tenure. Expect to work lots of nights and weekends unless you can manage to get a doctor's note advising otherwise.
-Work systems are often buggy or down
-Frequently get customers who call in on the phone thinking it's okay to de-humanize and verbally abuse you (worse if you're a woman or have an accent)
-The union is largely impotent

Advice to ManagementAdvice

Stop managing through fear - tech support is awful enough already.
Less emphasis on metrics. Interrogation on a 5% variance from last month on call length time is demeaning.
Provide better employee recognition (ie gift card, time off, trophy or plaque). Having a tree planted in your name as a reward is just depressing

No opinion of CEO

Other Reviews for TELUS

  1. 1 person found this helpful  

    Great career with TELUS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Planning and Engineering  in  Calgary, AB (Canada)
    Current Employee - Manager - Planning and Engineering in Calgary, AB (Canada)

    I have been working at TELUS full-time for more than 10 years

    Pros

    Good share plan, excellent work life balance and endless career opportunities. This is a company who rides on the cutting edge; if you don't enjoy change TELUS is not for you! Excellent contributor to the community!

    Cons

    Salary compensation works on a bell curve. High performers are well rewarded, however team members who fully contribute can get left behind.

    Advice to ManagementAdvice

    Compensation policy needs to be reviewed. Too many good team members have not received comp in many years. Continuing to reward only the top 20% will harm the company in the long term.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Some areas Great, others not - depends on your Manager and coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS

    Pros

    Progressive corporate HR practices, evolving technology focus, great brand, good compensation on average, nice offices (typically), evolving product and service base.

    Cons

    Too focused on sales and sales culture, lack of respect for operations and their contribution to the business. The CEO is a sales persona and it shows

    Recommends
    Positive Outlook
    Disapproves of CEO
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