TELUS

  www.telus.com
  www.telus.com
There are newer employer reviews for TELUS

 

A decent place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Senior Business Analyst in Calgary, AB (Canada)
Current Employee - Senior Business Analyst in Calgary, AB (Canada)

I have been working at TELUS

Pros

Flexability is good; Genuine care for each customer; Life Balance is ok; upward growth potential; education paid for when you are performing;

Cons

A lot of "do as I say, not as I do"; lots of talk about change, but no desire to actually do it; complex network makes it difficult to provide service/ resolve customer issues; union issues hang over your head, regardless of whether or not you are directly involved in managing unionized employees; too many old-school management who are scared of change and throw up roadblocks

Advice to ManagementAdvice

Shuffle tenured directors around to new portfolios, there is too much "old blood" running legacy services, and they are unable to innovate or see the benefit of new thinking.

Recommends
Approves of CEO

600 Other Employee Reviews for TELUS (View Most Recent)

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  1. 2 people found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst II in Toronto, ON (Canada)
    Current Employee - Business Analyst II in Toronto, ON (Canada)

    I have been working at TELUS

    Pros

    Great work life balance possibilities

    Cons

    Too short-term orientation of senior management, or too little communication about the mid and long term direction.
    Less and less formal training is provided (no budget)
    Company is in constant state of re-structuring and the knowledge gets lost.
    Team members adhere too much to the process than use the common sense

    Advice to ManagementAdvice

    Live the declarations that the employees are very important - provide more training, more lateral and hierarchical learning and growth opportunities.
    More planning is needed when big changes are executed.
    Do not offshore our core competencies

    Recommends
    No opinion of CEO
  2. 4 people found this helpful  

    Don't Make Mistakes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Analyst in Vancouver, BC (Canada)
    Current Employee - Senior Business Analyst in Vancouver, BC (Canada)

    I have been working at TELUS

    Pros

    - Very large company which offers a great variety of positions and opportunities for advancement.
    - 3 weeks vacation to start
    - Work at home options (depending on role)
    - Laptop (typically management only)
    - Cell Phone / Blackberry (only some roles)
    - Learning Assistance (must be applied for and dependent on area's budget)

    Cons

    - Mistakes at TELUS are not seen as an opportunity to learn. All failures are regarded as business critical, regardless of whether they truly are.

    - Senior management does not understand work/life balance, even though they pay lip service to the concept. All management employees are expected to work well in excess of 40 hours per week, even if they are able to manage their schedules effectively enough not to actually have to.

    - Compensation and benefits have been cut year over year and are no longer market leading. Raises at TELUS are all but impossible to come by unless you are in the top 5% of the organization. Unfortunately to be in the top 5% has little to do with actual performance and more to do with whether or not your VP likes you.

    - Learning Assistance has become very difficult to come by.

    Advice to ManagementAdvice

    TELUS needs to realize that the baby boomer generation is beginning to retire in droves, and over the next 5 years the majority of TELUS' senior experts are going to leave the organization (if they have not already). Instead of courting and catering to the under 40 TELUS employee's, TELUS instead insists on following a strategy that makes younger employees leave the organization. TELUS needs to be competitive in the employment market and that means competitive benefits and compensation.

    Approves of CEO
There are newer employer reviews for TELUS

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