TELUS – “Great Wages and Benefits!”

Pros

The wages at Telus are very good for the amount of work to be done. There is tons of opprotunity for advancement and the management is very helpful in getting you up the corporate ladder. Telus is very generous with providing apprenticeship training for the telecommunications industry. Telus has the best benefits package and wages I have ever seen.

Cons

Some downsides would include being part of a 24/7 environment and never having one set shift. Since call centre hours revolve around when customers are calling in this makes for alot of evening and night shifts. This can be overwhelming if your spouse is working day shifts.

Advice to Senior Management

Remember where you came from and what it is like to be a frontline agent.