There are newer employer reviews for TELUS

1 person found this helpful  

10 managers in 12 years.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative  in  Calgary, AB (Canada)
Current Employee - Customer Service Representative in Calgary, AB (Canada)

I have been working at TELUS

Pros

Average Pay, Benefits, Stock purchase plan. Large growing corporation with an upward stock price. Company was flush with cash for any business purpose.

Cons

"Passion for change" value should be "Passion for Positive change". The constant change in this company is not warranted. The decisions of numerous departments above the customer service level compounded daily at customer serving level. No respect for CSR position. Many departments sent offshore. Advancement is a popularity contest.

Advice to ManagementAdvice

At least look like you are working hard. Nothing is worse than busting your butt selling, resolving issues, billing, and accounting in a time sensitive environment only to see your boss or other management chit chatting or spending half an hour in the Tim's coffee lineup. I know people in management who spent years playing World Of Warcraft on the job.

Doesn't Recommend
Disapproves of CEO

550 Other Employee Reviews for TELUS (View Most Recent)

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  1.  

    Good experience early in my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager  in  Toronto, ON (Canada)
    Former Employee - Account Manager in Toronto, ON (Canada)

    I worked at TELUS

    Pros

    Great people, benefits are solid, good use of technology, good processes and overall culture around client experience is very strong.

    Cons

    Management sometimes incompetent or hampered by pressures to perform.

    Advice to ManagementAdvice

    Revamp the entire career development program. It's busy work and not used.

    Approves of CEO
  2.  

    Working here is awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technology Specialist  in  Montreal, QC (Canada)
    Current Employee - Technology Specialist in Montreal, QC (Canada)

    I have been working at TELUS

    Pros

    Easy going, informal and fun place to work. Hard work is encouraged and job empowerment is encouraged. The teams are close knit and help each other out as much as they can.

    Cons

    Salary is not even within departments. Although there are some standardized procedures going on. There can be a big discrepancy in salary within a team for two people doing the exact same job.

    Advice to ManagementAdvice

    None

    Recommends
    Approves of CEO
There are newer employer reviews for TELUS

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