There are newer employer reviews for TIAA-CREF

 

Company General

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at TIAA-CREF full-time

Pros

Good pay and benefits for the most part.

Cons

Very difficult to advance into other areas and get promotion.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

435 Other Employee Reviews for TIAA-CREF (View Most Recent)

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  1.  

    For a call center, great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Individual Consultant (Inbound )
    Current Employee - Individual Consultant (Inbound )

    I have been working at TIAA-CREF

    Pros

    - Great benefits package
    - Traditional pension plan where TIAA-CREF will automatically deposit funds into a retirement account for you
    - A 401k plan ON TOP of the pension where they match you dollar for dollar up to 3%
    - 20-23 paid vacation/personal days off, on top of the 10 Federal holidays off with pay
    - Most managers have been in your role, so they understand how important you are and the struggles you go through
    - Great brand reputation, #1 in Trust
    - Feel good about working for a not-for-profit
    - Opportunities for self-development
    - Better pay than similar jobs at other companies
    - Competitive products, low fees
    - Decent bonus structure, it's not uncommon for guys in this position to make $10k-$15k annual bonus. And the positions you can get promoted to can be around $30k annual bonus.
    - Lots of good, sharp people here

    Cons

    - Systems are below par, but they are putting great effort to improving them now
    - Communication between departments is terrible, so processing units don't know what front line reps are doing and vice versa
    - Products and processes are VERY complicated, so it's difficult to understand at first, then it's difficult to explain to the clients
    - A lot of band-aids in the infrastructure, which lead to more confusion. We need an overhaul, which they are currently working on
    - It's a call center, so you're sitting down and on the phone all day
    - Because of the complexity of products, and the struggling infrastructure, it's not uncommon for a rep to give bad information to the client, then the client calls back angry and you get to bear the brunt of it

    Advice to ManagementAdvice

    You're working to improve a lot of things, so that's great! We just all need to be on the same page.

    Recommends
    Approves of CEO
  2.  

    Wonderful mission and retirement investment vendor... being compromised by bogus management fads and short term metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Individual Consultant
    Current Employee - Senior Individual Consultant

    I have been working at TIAA-CREF

    Pros

    One of the three large retirement investment vendors (along with Vanguard and USAA) where an investor can automatically plug-in to low investor-borne fees (i.e. management, wrap, commission, ME, etc.) and avoid the nasty industry elements involving sales-minded "advisors/planners".

    Cons

    Have moved from treating front-line employees as valued team members to unwelcome sources of liability and expense...

    Advice to ManagementAdvice

    Get the focus back on what you claim: Doing Well by Doing Good. It's the smart thing. Your Metrics attempts have distracted the firm into "looking good" instead of "doing good"... micromanaging all activities to make/fake attractive numbers for next weeks meeting. The business units have become disincented to collaborate with each other citing that "sorry, can't help with this... it's not on our scoreboard".

    Recommends
    No opinion of CEO
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