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Helpful (6)

Company has not managed growth, technology is lacking, and politics at the top are distracting and unproductive.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Investment Process and Ops in Charlotte, NC
Current Employee - Investment Process and Ops in Charlotte, NC

I have been working at TIAA-CREF full-time (More than 3 years)

Doesn't Recommend
Negative Outlook
Approves of CEO
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

Pension plan (3 years to be fully vested though), paid time off, tuition reimbursement, life insurance coverage, health care is ok

Cons

Technology is not current (running Office 2003 and Internet Explorer 8 in 2014). Every system is a band-aid for an inadequate system, and none of the systems integrate with one another. Salary bands for positions are not disclosed, so you never know where you stand in regard to how much you should be paid. There is a large discrepancy between bonuses. It is a mystery as to how bonuses are determined. Bonuses (as a % of salary) range from 10% to over 20% for same position, same performance. Basically, it depends on who likes you, or who doesn't. Major politics at the very top trickles down to Senior level management and beyond, making it an uncomfortable environment, not to mention unproductive. The decision makers are often misinformed, or frankly not knowledgeable of the subject in which they are making decisions on. Too many moving parts, too many hands in the bucket, and no congruency between departments make for inefficient processes and workflows. Constant reorg and restacking, with no transparency as to why, leaving most employees in the dark. No clear direction of the firm.

Advice to Management

Instead of throwing heads at problems or wasting money on band-aids, invest in robust technology. Provide better training for the sales force, recognize the value of a strong operations and support staff, and manage growth by properly allocating resources. Disclose to employees their salary band. Develop a fair compensation/bonus structure. Stop with the politics and pointing fingers at one another.

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  1. CERT

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TIAA-CREF

    Pros

    Great benefits for full-time employees

    Cons

    They don't hire full-time employees most are contract employees


  2. Helpful (3)

    Financial Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Consultant in Lewisville, TX
    Current Employee - Financial Consultant in Lewisville, TX

    I have been working at TIAA-CREF full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - coworkers
    - benefits
    - don't have to take job home with you

    Cons

    - top management does not care about front line workers
    - horrible bonus structure
    - low pay
    - slow systems
    - back office is terrible
    - company politics like any other big company

    Advice to Management

    The company has changed for the worse over the last 3 years. Director in charge is turning the call center into other companies she has worked with, not a good thing. Change bonus structure and reward hard work


There are newer employer reviews for TIAA-CREF
There are newer employer reviews for TIAA-CREF

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