TIAA-CREF

  www.tiaa-cref.org
  www.tiaa-cref.org
There are newer employer reviews for TIAA-CREF

1 person found this helpful  

Great place to work and potentially grow.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Administrative Assistant in New York, NY
Current Employee - Administrative Assistant in New York, NY

I have been working at TIAA-CREF

Pros

The benefits, compensation, co-workers, amenities in the NY office.

Cons

Although professional and career growth is a common topic it doesn't necessarily translate into administrative roles. Senior management however is engaged with its admin staff.

Advice to ManagementAdvice

Develop a real plan of action for the career advancement/development of the administrative staff. Perhaps an Admin U offering courses via intranet, in class, and off site.

Recommends
Approves of CEO

452 Other Employee Reviews for TIAA-CREF (View Most Recent)

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  1. 2 people found this helpful  

    Tough Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Individual Consultant in Denver, CO
    Current Employee - Individual Consultant in Denver, CO

    I have been working at TIAA-CREF

    Pros

    Lower level management is usually fairly flexible regarding different issues that arise; ie if you need time off you can usually get it. This varies manager, to manager however. Also there are a lot of dedicated employees within the company. They will drop what their doing and jump in if need be.

    Cons

    I’ve noticed that many people have stated that the pay is excellent. I don’t believe that they’re in “operations.” The majority of people that I know have gone 2-3 years without so much as a cost of living raise. The work/life balance is non-existent. You will be expected to come in for as much as 10 hours a week of overtime (minimum), for extended periods of time (we’ve seen 1-3 years of this).

    Senior management has a tendency to make the same mistakes over, and over again. Now they’ve cut so many people in operations that we’ve been forced into mandatory overtime (we’ve been doing it for a year 1/2 now). They still refuse to hire more people.

    Also the main issue inside the company is that no one (including your manager) is capable of performing your duties, ie they do not understand what you do all day. So do not expect them to jump in when they’re needed. Which brings me to the next issue. TIAA-CREF does not promote within, they will hire externally for most low-level positions.

    Advice to ManagementAdvice

    To properly manage people you need to understand their duties. Take some initiative. Also pay attention to your employees. Also Roger needs to pay more attention to what's going on inside of the company.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Very weak and inexperienced management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at TIAA-CREF

    Pros

    The company has great ratings and a tremendous reputation and legacy. TIAA-CREF truly places the client first and strives to keep expenses low - although unsuccessful in the last few years.

    Cons

    The C-Suite is very weak and with little outside experience. They are siloed and as a result there is a great distance in communication between the top and the rank and file. The organization is heavily matrixed, adding great redundancy in communication and difficulty in moving projects and ideas forward. Aside from the insurance business, all of the non-pension businesses are money losers. And the insurance CEO left our of frustration.

    Advice to ManagementAdvice

    Roger - if you can't handle conflict, get our of the corner office. The company needs to be "shook" up and new, experienced executives placed in the C-Suite. Change the matrix and the silos. All business should make money and add value to participants. It is not fair for TIAA traditional investors to shoulder the mis-management and excessive spending.

    Doesn't Recommend
    Disapproves of CEO
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