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2 people found this helpful  

Even during desparate economic times this is not the place you want to work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Personal Account Specialist  in  Boca Raton, FL
Former Employee - Personal Account Specialist in Boca Raton, FL

I worked at TMS Health

Pros

I met alot of highly talented coworkers who got a start up business concept actually to work. Initial training with the client's training team was excellent, in house training was less effective.

Cons

Watching those highly talented coworkers leave due to harrassing monitoring and unrealistic call numbers. At the end of the first year approximately 75% left or were fired, at the end of the 2nd year another 10% were gone, those staying were desparate for a paycheck.

Advice to ManagementAdvice

Don't treat the workers like galley slaves rowing a boat. Take some of the pressure off the caller so they are more relaxed while making the difficult call that's so important for the client business.

Doesn't Recommend

Other Reviews for TMS Health

  1. 1 person found this helpful  

    Lack of INTEGRITY to workers and clients!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Outbound Physician District Sales Manager  in  Boca Raton, FL
    Former Employee - Outbound Physician District Sales Manager in Boca Raton, FL

    I worked at TMS Health

    Pros

    Exposure to pharma for those with no experience
    Field force equivalent training and certifications
    Indoors, out of heat or cold
    SOME good people without personal agendas

    Cons

    Weak benes
    They preach that it is inside pharma, but then force middle management to run teams like a call center?
    Total lack of empowerment for middle management
    Company over sells abilities to every client and then fails to deliver followed by excuses or using middle managers as scapegoats (and firing them) to extend contracts as long as the client lets themselves be led astray
    Horrible morale, at least 80% of the workers express dissatisfaction regularly
    Lack of trust by workers in upper management due to inconsistent promises, guidance and direction
    Customers (Physicians) usually act as if they are being pestered and do not respond well to the contact, maybe 5% act as if they appreciate the service
    Very tough position for reps, calling 100+ offices per day, every day. Must detail 3 targets per hour, 24 per day
    Pay is less than half of what outside pharma is paid for all positions.

    Advice to ManagementAdvice

    Start treating your employees in ways not driven by personal agendas and that all else will fall into place. Win their hearts and they will follow you to the end. Lie to and cheat them and they will cheer on your demise.

    Doesn't Recommend
  2. 2 people found this helpful  

    Micro Managed Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Physician Sales Representative  in  Boca Raton, FL
    Current Employee - Inside Physician Sales Representative in Boca Raton, FL

    I have been working at TMS Health

    Pros

    Because of the economy, they have been able to hire some really great people for well below their worth. I have made some wonderful friends.

    Cons

    Mircomanaged
    True Call center environment
    Management has overpromised the big pharma company and cannot deliver and its all your fault.
    They make it impossible to build relationships with the physicans and their staff.
    When the client "big pharma co." comes to visit, management scrambles like madmen to make sure that everything is and looks compliant.
    The pay is terrible especially when you compare it to what the field reps are making. The average rep is paid $15/hr and the commission structure is designed to be virtually impossible.
    The reps that are successful usually are lying about who they spoke with.....
    The right hand has no idea what the left hand is doing. Hard to have any faith in management.

    Advice to ManagementAdvice

    Be realistic with your goals. Treat your employees with respect and don't treat them like they are in grade school. Management needs to have better communication.

    Doesn't Recommend
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