TSA (Transportation Security Administration)

  www.tsa.gov
  www.tsa.gov
There are newer employer reviews for TSA (Transportation Security Administration)

 

Good job, for the pay.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Lead Transportation Security Officer in Jackson, MS
Current Employee - Lead Transportation Security Officer in Jackson, MS

I have been working at TSA (Transportation Security Administration) full-time (more than 8 years)

Pros

Get to work with a wide array of people, and you get a lot of customer service.

Cons

There are people at the organization that make TSA harder than it should be. Also, angry passengers that are running late sometimes blame you because of the "inconvenience" of aviation security

Recommends
Neutral Outlook
Approves of CEO

223 Other Employee Reviews for TSA (Transportation Security Administration) (View Most Recent)

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  1. 3 people found this helpful  

    Its a good job if you are not too bright or dont have a future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Security Officer in Los Angeles, CA
    Former Employee - Transportation Security Officer in Los Angeles, CA

    I worked at TSA (Transportation Security Administration) part-time (more than 3 years)

    Pros

    Benefits, they pay. new advancement scale, too bad it depends on idiots to pass.

    Cons

    They hire the laziest, childish people they can find.

    Advice to ManagementAdvice

    fire everyone and start from scratch. Also fire yourselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Good Pay, Toxic Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tso in Fairbanks, AK
    Former Employee - Tso in Fairbanks, AK

    I worked at TSA (Transportation Security Administration) full-time (more than 3 years)

    Pros

    Good starting pay. Excellent medical, dental & vision benefits.

    Cons

    Administration, Managers and Supervisors. With a few exceptions most are at best inept, and at worst corrupt. Favoritism, cronyism, intimidation and micromanagement are their tactics. The employee assessment process is subjective and arbitrary. There is no consideration for an employee's work/life balance and morale is nonexistent. Due to the lack of communication from management, airport stakeholders (airline employees, vendors & even the airport police) are resentful of our presence. There is a predominant anti-government sentiment in Alaska, so passengers here aren't just annoyed or rude, they are verbally abusive, flagrantly hostile and it's just a matter of time before one of them crosses the line with devastating results. High employee attrition rates are having a negative impact at the checkpoint for passengers and officers because the new hires lack maturity and have very little job experience, security or otherwise. The recently elected union, American Federation of Government Employees, is ineffective. The collective bargaining contract AFGE negotiated does nothing to stop the TSA from continuing to violate fair labor practices and due process in the name of national security.

    Advice to ManagementAdvice

    At the administrative level, quit hiring career bureaucrats who hide in their offices and only show up at the checkpoint or employee break room to hand out federal service pins. Hire administrators who sincerely want to engage with the workforce and the stakeholders to improve operations and morale. On a national level, make an effort to improve the TSA's image with the general public and their elected representatives. There are ways to have a dialogue with taxpayers and lawmakers without giving away sensitive security information or compromising operations. Supervisors and Managers need to pass a psychological and cognitive abilities evaluation. There are too many STSO's and TSM's who either abuse their authority, lack leadership skills, or are unable to fulfill the basic clerical requirements of their position. For the checkpoint, make an effort to hire employees with a security mindset, effective public communication skills, and a professional work ethic. They don't all have to be former police or military, however there are a majority of officers at the checkpoint who are better qualified to be flipping burgers, washing cars, making floral arrangements or assisting staff at a day spa. There is nothing inferior about the type of employee who performs those tasks, but security is just not part of their skillset.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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