There are newer employer reviews for TakeLessons

Helpful (3)

Takelessons - A glorified call center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service in San Diego, CA
Former Employee - Customer Service in San Diego, CA

I worked at TakeLessons full-time (less than a year)

Doesn't Recommend
Negative Outlook
Approves of CEO
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

Takelessons is a call center in a great location. Also, they were occasionally flexible with regards to scheduling shifts. Takelessons will also let you take on huge amounts of additional responsibility, pay is a different story, but none the less… A large amount of the people that work at takelessons are nice and it seemed most had college degrees, which was surprising to me for a call center. At the end of the day, takelessons is a company that facilitates music lessons which is cool.

Cons

Takelessons is a music related call center that doesn't even have any music playing in the office! You have to pay for parking and you can barely even fit in your cubicle. It's a glorified call center lacking any legitimate career opportunities, not to mention any monetary upward mobility. Takelessons is open 7 days a week so you have to work weekends and rarely, if ever get a weekend, much less 2 days in a row off.

The cult-like "fun culture" takelessons worked so hard to create is seemingly being replaced with a much more corporate one. My overall experience at takelessons felt more like a high school, rumor mill, roller coaster than a job, and I was considered one of the "cool kids" if not the "coolest". Oh, and I'm not totally sure but I'm pretty sure you have to be good looking to even be considered.

Advice to Management

Get more feedback from the call center side; the people in the trenches. Often times a great business idea on paper does not mean it's anything more than just a great idea. Don't try to grow too fast, get overhead down, and really look at overall morale.

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  1. Helpful (1)

    Great Company to Develop Your Skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at TakeLessons full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A small start-up, that is now coming into it's own and expanding, gives hard-working employees the ability to be promoted quickly. The opportunity to expand you skillset and knowledge in areas other than your expertise is a great one, and cross training and shadowing execs is encouraged. I feel that I have grown so much personally and professionally during my short time here. The culture of the company is young, fun, and has a carefree atmosphere. I actually look forward to coming to work!

    Cons

    Now that the company is leaving "startup territory," many hoops need to be jumped through to get changes made within the company. There are a lot of improvements and areas of opportunity that need to be made with the business model, and our customer experience team, but it very hard to actually get changes made.

    Advice to Management

    The hourly employees are the people interacting with the customer. They know the pain points, and they understand the things that need to be fixed. Don't ignore their opinions, as they are the gateway to your customer experience.

    Also, communication about company changes could be communicated more effectively and transparently.

    Never take Beer on Fridays away again ;)

  2. It is like working with my best friends and closest family, people who share my same values and want to see me grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at TakeLessons full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The cultural is unparallel to any other: full of like-minded employees who work hard together everyday as a team, and share in successes in a wacky and creative way. Communication here is extremely open, and managers work towards empowering their workers to taking accountability and initiative to make great decisions. The atmosphere is fun, friendly, and high energy.

    Cons

    Free parking is difficult to find unless you decide to pay for it within the work area. Also, for most people it is very hard to move up into a higher position. Most people in sales or customer service will be in their position for over a year with little hope to move to a position off of the phones, which leads to plenty of turnover.

    Advice to Management

    Help your workers grow in skill and position throughout their time here.

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