Tauck World Discovery

  www.tauck.com
  www.tauck.com
There are newer employer reviews for Tauck World Discovery

 

used to be a great place

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Tauck World Discovery

Pros

pto and jeans
The tauck family treat employees like family and show they care when they used to work in the office every day. Medical/Dental is good Vision is an option. The pay is decent.

Cons

Many people in mgmt positions should not be there. These people drag the company down because they let anyone in those positions take over. It used to be family owned and it felt family owned. It has now become corporate and they dont care about you. If you have an opinion dont bother telling anyone. They dont want to hear it. You only have about 5 holidays.. Its all about if they like you not how much work you do. You get bonuses however the people they like get all the sales calls.

Advice to ManagementAdvice

Listen to your employees and what they have to say. Not management who doesnt give a crap, except make themselves look good in your eyes. Bring the family back into the business. Dont let non family members run that company. These people you hire have no clue and dont care. You give surveys periodically but that is a waste of time because if you say anything it doesnt even get mentioned. Your true employees are the ones that have been there for years and years.

Approves of CEO

6 Other Employee Reviews for Tauck World Discovery (View Most Recent)

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  1.  

    Fantastic Company

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Norwalk, CT
    Current Employee - Anonymous Employee in Norwalk, CT

    I have been working at Tauck World Discovery as an intern (less than an year)

    Pros

    Everyone is extremely friendly. Quiet office. Everyone is willing to help if they can.

    Cons

    I wish I could stay longer. Maybe payment for interns.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Travel guides care WAY more about what they want to do on trip and NOT at all what the tourists on trip want to do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Guide in Stamford, CT
    Former Employee - Travel Guide in Stamford, CT

    I worked at Tauck World Discovery full-time (more than an year)

    Pros

    Get to travel all over the world, at a big discount. Job security is good, the company keeps growing, but I don't know why.

    Cons

    From middle management all the way to the CEO tolerate, even SUPPORT the travel guides (YES, the Tauck Tour travel guides) in completely changing the itinerary that the customers paid for. One travel guide decided he did not want to go to Taos so he lied to the customers stating the bus broke down and did not take them. The bus did not break down.The guide himself told me this. One lady on the trip came all the way from England just to see Taos & they did not go.When the customers complained, Tauck Tours customer service insulted the customers, upper management sent insulting letters to them. Finally upper management sent each a check for fifty dollars. The customers told me this. Fifty dollars? First, the customers had to do alot just to get fifty dollars. A trip to Taos costs at least hundreds of dollars.

    Advice to ManagementAdvice

    When YOUR travel guides arbitrarily change the itinerary, DO NOT Tolerate it. Tell customer service to be kind to the customers, they are the ones that pay you. Also instruct customer service to immediately contact upper management and get the guide to take the customers to the sites THEY PAID for. Bus "broke down," get another bus there and take the customers to the site.

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for Tauck World Discovery

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