Teavana

  www.teavana.com
  www.teavana.com
There are newer employer reviews for Teavana

 

Enjoyable, but VERY sales focused.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Teavana

Pros

Free tea!
Generous Benefits
Good bonus system if you are in a busy location.
Great discount.
Did I mention free tea?

Cons

Extremely sales focused with high goals, this can cause a lot of in-store competition. There tends to be a lot of turnover which makes managing frustrating because training is very intense and and will typically take around 15 shifts.

Recommends
Neutral Outlook
Approves of CEO

325 Other Employee Reviews for Teavana (View Most Recent)

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  1.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Houston, TX
    Current Employee - Barista in Houston, TX

    I have been working at Teavana part-time (less than an year)

    Pros

    You get 40% off
    Teavana is now part of Starbucks!!! :D

    Cons

    Rearrange the whole store when merchandise changes.
    No overtime
    Low Pay: $8.00 for Barista and sales associate (Not negotiable)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Treat you like a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead
    Current Employee - Team Lead

    I have been working at Teavana part-time (more than an year)

    Pros

    All the free tea you can drink, potential to earn a decent bonus

    Cons

    Company will teach you to follow an extremely aggressive sales process, Teavana believes in the ABC's of sales, always be closing. Your process starts at the sample cart where you will spend hours of your day standing and telling, not asking, people to try some tea. Once you've hooked a sap you then take your sap to the most expensive thing in the store, present it for them, then ask them to buy it. If they say no you ask why, tell the customer that you understand and then present with a prepared piece of information to overcome their objection. You repeat the overcoming objections process three times, used to be five but they had to turn it down. If they say no three times it is now considered ok to take them to the second most expensive thing in the store and try again all the way down until you have ensured that you have maximized your sap's spending. If you fail to follow this process, after having worked here for a while and learned it, the management will accuse you of insubordination.

    If you are taught to follow a part of the sales process and think quietly to yourself, that seems awfully pushy. Your store manager will likely respond with, "People are idiots, you have to walk them through it" or "People don't know what they want," or "People don't care about how much money they spend." In order to deceive you into thinking it's ok to treat people this way.

    Many things Teavana will teach you about it's products are lies, aimed at convincing the consumers to buy. They do not abide by state or federal laws. They require you to take a lunch break, half an hour clocked out and do not account for your lunch in scheduling. Essentially they steal a half hour of payroll from you every shift.

    The problem is, customers don't want to be subjected to this awful and unpleasant process and will choose to ignore you making you an extremely stressed and ineffective sales associate.

    After working here a long time and with a lot of struggles I have managed to earn good hours and pay, I could not regret this more as I desperately need to leave this company, for my mental health.

    Advice to ManagementAdvice

    Trash the sales process, it is a failure. Create a process that adapts to the customers needs and remove the heavy pressure on employee performance.

    Doesn't Recommend
    Disapproves of CEO
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