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Helpful (1)

Rewarding mgmt position overall; improved after Starbucks merger, still dissatisfied and slightly disenfranchised.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Teavana full-time

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Free cups of delicious, amazing, exotic tea. Amazing colleagues. Some exceptional leadership in places. Better and clearer company direction after the merger. My guess is that new employees brought into the mgmt fold this year will acclimate to the new climate and experience a stronger level of trust as they are brought up in the newer structures. A bright future with Starbucks at the helm.

Cons

For years unnecessary and at times debilitating stress, pressure, and fear generated by certain management. 1 Regional in particular who utilized fear tactics, actual bullying, and unsavory behavior (unintentional or otherwise) to, unfortunately, great success. Many years of little to no development at the AM level (this could be easily changed & improved). Day to day dev. of AM position via RD mentorship is still minimal (RDs have no time to, really) - there is so much going on at the top after the merger, but this area of dev. is KEY to the steering of the ship; many colleagues are on "action plans" or have already left the company, most who trended positive comps year after year until very recently. Hard to fully appreciate the possibility that this is the best course of action, feels reactionary vs pro-active.

Advice to Management

More trust and development of GMs (getting better for GMs) and AMs, new and tenured alike. Worth it, from a pure dollars and cents standpoint. If it seems to upper management that the development of the AMs is on point, I recommend reexamining the approach. There are sig. gaps, hindering execution & comps for many in the field. Pure accountability structures alone (i.e. on paper action plans and counsels) are shortsighted at the least.

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  1. Alright so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Tampa, FL
    Current Employee - Sales Associate in Tampa, FL

    I have been working at Teavana part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Greater knowledge of tea
    Great Co-workers

    Cons

    You need to meet an hourly goal in order to maintain your hours
    Can be competitive

    Advice to Management

    The hourly goals are too much

  2. If you have no goals, ambition, or intelligence - this job is for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Gainesville, FL
    Current Employee - Sales Associate in Gainesville, FL

    I have been working at Teavana part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free beverages on the clock and the 30% discount is the only perk about working at Teavana.

    Cons

    Teavana promises upward mobility within the company, but in reality it is a dead end job with low pay and extremely high expectations. (For example, despite being one of the strongest sellers in the store, I have never received a raise. I am expected to be available at random times and days of the week - no set schedule. If you are sick, you need a doctors note to excuse your absence.) If you have a shred of intelligence, the mind-numbing sales process will drive you crazy. You will be trained to recite a sales script and expected to stick to that script regardless of what the customer wants or needs. As a result, you will say the EXACT SAME THING over and over again and experience hostility from customers who simply want to enjoy their shopping experience without a hard sell for something they do not want or need. They brag about 'benefits' - dont buy it, it doesnt cover ANYTHING if you are not a manager. It would be cheaper to pay out of pocket for the services covered than pay the monthly premium. The bonus structure enables managers to bonus on a routine basis while associates seldom, if ever bonus. (In a year and a half, not one associate has bonused at my store.) This prompts the manager to blame everyone for lackluster sales and force the recitation of the sales script over and over as 'training.' For near minimum wages, you would be much better off working for a company that has realistic demands for the pay and better working conditions and opportunities for productive employees.

    Advice to Management

    Corporate needs better oversight on the way each store is managed and provide incentives to retain talent. Great sellers have moved on to other companies because it is too easy to find better opportunities elsewhere. GMs and AM need serious training on human resource management, professionalism, leadership and cultural sensitivity - particularly gender and race. The lack of managerial maturity at my store has been astonishing.

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