291 Employee Reviews (View Most Recent)

Sort: Rating Date

 

If you have no goals, ambition, or intelligence - this job is for you.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate  in  Gainesville, FL
Current Employee - Sales Associate in Gainesville, FL

I have been working at Teavana part-time for more than a year

Pros

Free beverages on the clock and the 30% discount is the only perk about working at Teavana.

Cons

Teavana promises upward mobility within the company, but in reality it is a dead end job with low pay and extremely high expectations. (For example, despite being one of the strongest sellers in the store, I have never received a raise. I am expected to be available at random times and days of the week - no set schedule. If you are sick, you need a doctors note to excuse your absence.) If you have a shred of intelligence, the mind-numbing sales process will drive you crazy. You will be trained to recite a sales script and expected to stick to that script regardless of what the customer wants or needs. As a result, you will say the EXACT SAME THING over and over again and experience hostility from customers who simply want to enjoy their shopping experience without a hard sell for something they do not want or need. They brag about 'benefits' - dont buy it, it doesnt cover ANYTHING if you are not a manager. It would be cheaper to pay out of pocket for the services covered than pay the monthly premium. The bonus structure enables managers to bonus on a routine basis while associates seldom, if ever bonus. (In a year and a half, not one associate has bonused at my store.) This prompts the manager to blame everyone for lackluster sales and force the recitation of the sales script over and over as 'training.' For near minimum wages, you would be much better off working for a company that has realistic demands for the pay and better working conditions and opportunities for productive employees.

Advice to ManagementAdvice

Corporate needs better oversight on the way each store is managed and provide incentives to retain talent. Great sellers have moved on to other companies because it is too easy to find better opportunities elsewhere. GMs and AM need serious training on human resource management, professionalism, leadership and cultural sensitivity - particularly gender and race. The lack of managerial maturity at my store has been astonishing.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Teavana

  1.  

    It was a fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time for less than a year

    Pros

    Great benefits. You can drink any kind of tea all day long as long as you are working. Great employee discount! 50% of teas and retail products.

    Cons

    Your hours are based on your sales. If you don't meet your weekly sales goal you lose hours and you only get commission if you meet your sales goals for all 4 weeks. There are slow days, hours etc so no day is the same. You really have to hustle as some team members will steal your customers. Your paychecks are inconsistent so if you need a steady base pay this IS NOT the job for you.

    Advice to ManagementAdvice

    You show too much favoritism and not enough praise. You should help the team members that aren't doing so well to boost their self esteem and help to make their sales goals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at Teavana full-time for more than 3 years

    Pros

    Great company,good benefits supportive upper management.

    Cons

    Don't change anything and continue to be supportive.

    Advice to ManagementAdvice

    Don't change anything.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Teavana.

Worked for Teavana? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.