291 Employee Reviews (View Most Recent)

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1 person found this helpful  

High pressure job, little compensation, but nice people

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate  in  Gainesville, FL
Former Employee - Sales Associate in Gainesville, FL

I worked at Teavana part-time for more than a year

Pros

Free tea during your whole shift, as everyone says and good discounts. Also you get a lot of good direct sales experiences, even if they are not the best methods. You will get over your insecurities quickly at this job. Everyone I worked with was extremely nice and energetic, which is the main reason I worked there for so long. It is possible to really help bring joy to others working there.

Cons

Insane things are expected of you such as walking every customer around the floor and show them everything in the store, and bothering customers by having to follow them. My manager would tell customers they were going to buy certain items, without asking. The managers expect teavana to become your life, which is another con. I saw a girl get talked out of maternity leave, and another scheduled every time she had class to see if she cared about teavana more.

Advice to ManagementAdvice

Chill out a bit, I saw multiple customers swear to never come back because the other sales associates were too aggressive (which is how we were trained). I refused to do so and almost got fired many times, but actually had great sales numbers. Some people came back to see me and told me they only wanted to work with me because I was always relaxed and nice.

Doesn't Recommend
Positive Outlook
No opinion of CEO

Other Reviews for Teavana

  1.  

    Company needs to work on caring more for their employee's.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana

    Pros

    Free tea, Happen to be in a store with a good GM(rare for the company), sense of family with coworkers. 30% discount at Starbucks

    Cons

    High unattainable expectations for sales associates. Area Managers micromanage like crazy. High turnover rate.

    Advice to ManagementAdvice

    Pay more attention to the General Manager to ensure that they can handle the job. I have had two GM's that have gone crazy because they couldn't make their goals. One threw tea tins in the back during a temper tantrum.

  2. 1 person found this helpful  

    Thorough training but ineffective sales model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Teavana part-time

    Pros

    Learned a lot about how to sell things to people who don't necessarily want them--also about tea in general. Customer service standards are extremely high and you learn a lot within the first few days on the job. Also a huge 40% employee discount on merchandise/tea, plus very liberal amounts of free tea on the job. Generous bonuses if you do well.

    Cons

    Really stuffy management depending on the franchise. Pushed to sell to customers who clearly did not want tea, and had to make sales commission each day in order not to be sent home. Sales model a little too structured to actually make bonuses.

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