Pros

They are a company that will give people without (work) experience a chance. If you can prove to the hiring manager and human resources that you are competent and able to learn and excel, they generally will give you a chance. Also, during the poor economic conditions, TechTeam is actually expanding still. They have acquired more projects recently, and have been hiring support technicians. Also, they have a fairly good benefit package, with BCBS PPO insurance, tuition reimbursement, berevement pay, paid time off, and other benefits.

Cons

TechTeam starts off with a fairly low pay rate for entry-level positions. Also, raises are not the greatest of all companies.

Advice to Senior Management

Keep doing just about everything the same as you have been. Raise the starting pay a bit.