TechTeam – “If you pay peanuts, you get monkeys.”

Pros

You can work here even if you don't know anything about computers. Pays a little more then fast food and walmart, and many "technicians" move from exactly those places into this as their second job. Most positions let you transfer to other areas relatively easily. Gives you hand on experience and skills which will help you land a better job.

Cons

Pay is mediocre - most other jobs with the same skillset pay more then 200% more then Techteam, does, and for good reason - Techteam is the McDonalds of IT support. Keeps costs down by using outdated, poorly maintained, and often broken equipment. Management is extraordinarily inept - clueless employees rise to the top and are promoted far, far above their abilities. If you cross an invisible red line of salary, you will be fired unexpectedly at the end of the month, so you have only a few days of healthcare left.

Training is poor and like most everything else at techteam, is slapdash, on the quick, and cheaply done. You're on your own after a few days.

Advice to Senior Management

Most of the middle management is clear in their requests to their teams: they don't want to know about problems, which then fester instead of being resolved. This position needs to stop - it leads to a "who cares" attitude among the technicians, since reporting issues is not only futile, but actively discouraged.

Although the strategy at techteam is clearly to underbid everyone by as much as possible, it would be more cost effective to hire less technicians that are more qualified.