Pros

It provides experience for a resume. That experience is basically how to work in a call center with everything being measured rather than measuring the quality of your work. The management team has no regard for their employees as people or for those employees' skills. This provides for entertainment as you watch the constant revolving door of people from every walk of life (skilled and gifted support technicians all the way to people who would be lucky to be working as parking valets) constantly on a spin.

Cons

Lack of respect, horrible pay.

Advice to Senior Management

Learn to effectively manage people rather than numbers.