Pros

greeat place to get a start- it beats fast food- but it's close

Cons

Hard work is ignore in favor of political motivations, middle manangement lacks training and guidance from upper management. management is borderline incompetent. Great place to get your start in the IT field. Bad place to stay.

Advice to Senior Management

more management education, more employee education, more employee centric as opposed to being soley customer driven while ignoring even basic employee needs and concerns. There is a high turnover rate for a reason. Management knows and ignores this in favor of meeting contractual SLA agreements at the expense of the employee.

As this company is in the process of offshoring the majority of core operations, this problem will move with it. Sweeping the problem under rug does not address poor management skils at all levels. This company needs better leadership